 | Home > Technical (L405) > L405 2014 Vogue Knocking Noise |
 
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| stan Site Moderator Member Since: 13 Jul 2010 Location: a moderate moderated moderator moderating moderately in moderation Posts: 35265  
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thats a big chunk of cash |
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14th Oct 2020 8:52pm |
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| Mikey Member Since: 10 Jan 2008 Location: Dundee Posts: 1750 
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Engines are much cheaper now, £5k less 
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15th Oct 2020 5:41am |
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| northernmonkeyjones Member Since: 24 Mar 2012 Location: derby Posts: 8503 
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That reduction might make buying one with a duff engine a decent prospect. There is nothing that can't be fixed with a hammer😜😜
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15th Oct 2020 6:11pm |
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| M99TYK Member Since: 07 Jun 2019 Location: Tyne and Wear Posts: 50 
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So today LR came back to me and stated 40% is the most they will offer to cover the costs. I asked why this was and his main reason was the age of the car and due to the fact that it would be unfair on those that purchased vehicles with the Land Rover warranty. Following that I asked if, as a Land Rover representative, he found it acceptable that a fully MD serviced car with only 50,000 mile on requires a new engine due to a crank shaft failure to which he said yes, this shocked me. Even for Land Rover!
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15th Oct 2020 7:42pm |
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| northernmonkeyjones Member Since: 24 Mar 2012 Location: derby Posts: 8503
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Any luck with the Warranty company? May they be more willing to deal if they know LR are paying for it in part. There is nothing that can't be fixed with a hammer😜😜
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15th Oct 2020 9:21pm |
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| nicksaab Member Since: 28 May 2013 Location: Wimbledon and West Wales Posts: 560 
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Have you got any finance on the car - if so its worth contacting the finance company as they have a stake in the car and can get involved to help out. Current Fleet:-
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15th Oct 2020 9:46pm |
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| pld118 Member Since: 25 Mar 2013 Location: Bairns Posts: 4218
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Which would suggest that vehicles having the LR Extended Warranty would either be covered for the failure via the warranty or would benefit from a more substantial good will contribution from LR in the event of failure. Based on my understanding of the conduct of those who sold you the car and your concerns about the misrepresentation of the LR AU scheme to secure your custom (hopefully you have audit trails of that), I would persist with escalation of a complaint with Stratstone (including to regional director/ national executive level) and would include LR UK in all correspondence because it does not reflect well on them to have it brought to the attention of LR UK that customers believe LR AU branding has been manipulated and misused to the customer’s detriment. Our adverse experience with a major UK dealership group was that our SC needed a new engine/ components at an alleged cost of £10k plus. LR Extended Warranty apparently declined the claim on the basis of the group’s conduct (i.e. things they could or should have remedied from previous inspections/ authorised works). The group expected us to pay. We could prove things they had said and done that were wrong from audit trails that existed as part of our pre- purchase due diligence checks and throughout our period of ownership. Despite us having by then owned the car for over 2 years, our having covered over 20,000 miles and the car having 70,000 miles+ on the odometer, we persisted and secured a full refund of the original purchase price. It was an unpleasant battle and in the end, their Director appointed a solicitor to try and bat us off. We dealt with the solicitor ourselves and very quickly thereafter, when showing the evidence we had, received a refund. You might have to be persistent but if you believe you have been badly let down then stick with it (and the earlier post about involving your finance company seems worth a try for support too). |
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16th Oct 2020 5:26am |
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| M99TYK Member Since: 07 Jun 2019 Location: Tyne and Wear Posts: 50
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The warranty company have stated they will cover a crank shaft failure, however they will not cover the bearing. I do t know too much about the mechanics of the engine but my understanding is that it would be the bearing that has failed? Not so much the crank shaft itself.
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16th Oct 2020 5:58am |
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| pld118 Member Since: 25 Mar 2013 Location: Bairns Posts: 4218
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Reading of your earlier post was that Stratstone had told you they believed the crankshaft had failed though?
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16th Oct 2020 6:52am |
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| M99TYK Member Since: 07 Jun 2019 Location: Tyne and Wear Posts: 50
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The issue I have is I need to authorise the £1300 payment to strip the engine as the warranty company will need to know exactly what has failed and why, they will want to get out of paying anything.
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16th Oct 2020 7:09am |
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| charlie croker mk2 Member Since: 21 Jun 2017 Location: Yorkshire Posts: 174 
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A likely scenario is that due to over long distance between oil changes and subsequent dilution ? one of the bearings that support the crankshaft picked up or seized and spun thereby locking the crankshaft causing it to break .
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16th Oct 2020 9:27am |
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| M99TYK Member Since: 07 Jun 2019 Location: Tyne and Wear Posts: 50
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The group standards leader of Stratstone got back to me following an email to the CEO of Stratstone and MD of LR, they were very prompt to reply and give me a call to touch base.
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16th Oct 2020 11:59am |
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| M99TYK Member Since: 07 Jun 2019 Location: Tyne and Wear Posts: 50
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Stratstone have authorised the £1300 diagnostics and are going to present the findings to the warranty company. He is hoping the warranty will cover the remaining cost after LR 40%. |
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16th Oct 2020 4:00pm |
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| stan Site Moderator Member Since: 13 Jul 2010 Location: a moderate moderated moderator moderating moderately in moderation Posts: 35265
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the situation is getting better.. |
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16th Oct 2020 4:02pm |
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