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Basilfawlty



Member Since: 18 Oct 2015
Location: Cheshire
Posts: 655

England 2016 Range Rover Autobiography SDV8 Corris Grey

Sorry to hear of you continued problems Big Cry How did you go on with LR in terms of gesture of good will?

Post #361169 8th Dec 2015 9:05pm
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d3rm0



Member Since: 12 Feb 2012
Location: UK
Posts: 438

Thanks for all the pointers. I think a call to the lawyer is next. On a separate note the Range Rover Sport loaner arrived 24 hours later like this:

Click image to enlarge

It stinks of wet dog!

I also noticed that it didn't have a spare wheel LR Customer Service said:-

The replacement vehicle does not come with a spare wheel.
The vehicles are supplied without, and if such an issue should occur then the assist team would attend to you.

I hope this is just an observation and you do not need assistance, but please, if you do have any issues don't hesitate to contact me or a member of the team

Censored Shocked

Post #361187 8th Dec 2015 10:30pm
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d3rm0



Member Since: 12 Feb 2012
Location: UK
Posts: 438

Basilfawlty wrote:
Sorry to hear of you continued problems Big Cry How did you go on with LR in terms of gesture of good will?


It was a battle after initially being told I would get nothing I was then offered £300. I had to provide a receipt that I had spent it already such as a meal or the theatre. I opted for Rioja from Majestic. Finance gave me £1000.

Post #361188 8th Dec 2015 10:34pm
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Basilfawlty



Member Since: 18 Oct 2015
Location: Cheshire
Posts: 655

England 2016 Range Rover Autobiography SDV8 Corris Grey

Let's hope you do better this time Thumbs Up

Has this put too much of a sour taste in your mouth regarding the brand to continue with it after this has been resolve Disputes?

Post #361189 8th Dec 2015 10:45pm
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d3rm0



Member Since: 12 Feb 2012
Location: UK
Posts: 438

No as my 2013 L405 didn't miss a beat in 13,000 miles (apart from the fuel sloshing noise) so I think I have just got a bad one Big Cry

Post #361335 9th Dec 2015 8:12pm
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Basilfawlty



Member Since: 18 Oct 2015
Location: Cheshire
Posts: 655

England 2016 Range Rover Autobiography SDV8 Corris Grey

I do know what you mean. I've had a few issues with dealerships, which made me look at the Q7 brochure but boy is it ugly and too low. The big problem is that very many of us put up without perfection because perfection doesn't really exist Big Cry

Post #361378 9th Dec 2015 10:09pm
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mzplcg



Member Since: 26 May 2010
Location: Warwickshire. England. The Commonwealth.
Posts: 4029

United Kingdom 2014 Range Rover Vogue SE SDV8 Corris Grey

Like almost everything in life. It doesn't have to be perfect, it just has to be the best available option. And some days the quality Gods just don't seem to care so the odd lemon gets through. But I agree, it's a real pi55er when it happens to be yours.

Post #362068 13th Dec 2015 3:33pm
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robbo770



Member Since: 10 Jan 2010
Location: Aberdeenshire
Posts: 467

Scotland 2005 Range Rover Supercharged 4.2 SC V8 Zambezi Silver

Build quality is one word crap Shocked Current vehicles
4.2 SC FFRR RSE 2010- facelift
Range Rover Evogue Dynamic Lux

Gone
Rejected RRS my14.5 nightmare
Disco B4 XXV convert
Freelander 06 SE
06 RFFRR 4.2 SC Vogue RSE
Audi A8 4.2Tdi Quattro (hated with a vengence!!)
54 FFRR 2005 model V8 4.4 Cobra Variant
53 Mitsubishi Shogun V6

Post #362073 13th Dec 2015 3:54pm
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d3rm0



Member Since: 12 Feb 2012
Location: UK
Posts: 438

Dealer has been testing over the Christmas period (not sure how often) but they can not replicate the fault?!?

LR Tech at my home discussed all sorts of errors and didn't clear down the faults so the dealer could investigate further. I think this is a way to to try and fob me off.

If they do not know what was wrong then they can't fix it I am assuming. Its the fourth time it has failed to start and its intermittent.

Censored

Post #365365 5th Jan 2016 11:33am
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Basilfawlty



Member Since: 18 Oct 2015
Location: Cheshire
Posts: 655

England 2016 Range Rover Autobiography SDV8 Corris Grey

I'm sorry to hear you've still got this very annoying issue. I think perhaps time has come to ask them to either replace or to smooth your way into another car.

It may seem a bit of a mad suggestion this but given that most of our cars are very good it just seems the bad ones out there will change hands more frequently as owners wash their hands of them.

However, as we are part of a large dedicated forum wouldn't it benefit the membership if we kept a record of the really bad ones with persistent faults, or where the car has been rejected? In that way we could not only fore-warn prospective new customers of problem cars but it would also liven up Land Rovers response to this type of problem.

I appreciate there would be things to consider and take into account but it's just a thought. Thumbs Up

Post #365418 5th Jan 2016 3:42pm
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XXXAngelXXX



Member Since: 25 Mar 2007
Location: Stuttgart
Posts: 4994

Germany 2013 Range Rover Vogue SE 5.0 SC V8 Havana

Cant you get them to take the car back if the same fault happens 3 times ? Confused All my spelling errorz are belong to me!

2023 FFRR L460
2021 AM new Vantage

Post #365425 5th Jan 2016 4:26pm
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d3rm0



Member Since: 12 Feb 2012
Location: UK
Posts: 438

I am not sure if there is a hard and fast rule

Post #365778 6th Jan 2016 10:56pm
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XXXAngelXXX



Member Since: 25 Mar 2007
Location: Stuttgart
Posts: 4994

Germany 2013 Range Rover Vogue SE 5.0 SC V8 Havana

It is like this in the fatherland. I did this once with an Aston Martin that had 3 times the same fault (ABS fault came up all the time). All my spelling errorz are belong to me!

2023 FFRR L460
2021 AM new Vantage

Post #365804 7th Jan 2016 7:23am
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CS



Member Since: 14 Apr 2015
Location: Edinburgh
Posts: 1373

Scotland 2017 Range Rover Autobiography 5.0 SC V8 Corris Grey

I had a recollection that the LR warranty terms included the three goes rule, but having checked the handbook (2012) yesterday see that it does not say that. Perhaps this was in my 2004 handbook, during the BMW era and has been dropped by Ford/Tata. Only Range Rovers since 1988

Post #365859 7th Jan 2016 1:47pm
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XXXAngelXXX



Member Since: 25 Mar 2007
Location: Stuttgart
Posts: 4994

Germany 2013 Range Rover Vogue SE 5.0 SC V8 Havana

i mean - isn't that stipulated in your consumer laws ? All my spelling errorz are belong to me!

2023 FFRR L460
2021 AM new Vantage

Post #365861 7th Jan 2016 1:52pm
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