Home > General (L405) > Rejecting a new L405 |
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mucky61 Member Since: 08 Mar 2014 Location: Sussex Posts: 5 |
Has anybody rejected an L405 and for what reason. |
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8th Mar 2014 8:01pm |
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Rosco Member Since: 20 Jan 2012 Location: Beyond the wall. Posts: 2576 |
If you do a search there was a chap last month IIRC who successfully rejected one |
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8th Mar 2014 8:34pm |
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mucky61 Member Since: 08 Mar 2014 Location: Sussex Posts: 5 |
Since new the suspension has made a knocking noise when going over uneven ground. Its a 2013 SC V8 Autobiography and its been back for all the upgrades to the suspension available, but it still makes the noise. JLR says its a 'characteristic' of the model. I'm not happy with that and have rejected it and to date both the Dealer and JLR aren't being helpful. i.e. They wont replace the vehicle or return the full purchase value. |
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9th Mar 2014 7:37am |
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Jonno Member Since: 08 Jun 2011 Location: Eastnor HR8 Posts: 191 |
Do they all do that?
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9th Mar 2014 8:17am |
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stenh02 Member Since: 30 Jan 2011 Location: Somewhere not warm Posts: 341 |
And defo give the LR customer services on here a heads up including your VIN number. He can check that all the TSBs have been carried out and maybe suggest some things. A different dealer perhaps.
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9th Mar 2014 8:22am |
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joshydee Member Since: 01 Mar 2011 Location: Doncaster, UK Posts: 41 |
Ive just posted in the customer relations section as im having the exact same problem. Dealer has tried 'the fix' and advised if it was still doing it then its a 'characteristic of the vehicle' Can't say im best pleased with that explanation. |
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9th Mar 2014 9:33am |
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stenh02 Member Since: 30 Jan 2011 Location: Somewhere not warm Posts: 341 |
Joshydee,
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9th Mar 2014 12:11pm |
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mucky61 Member Since: 08 Mar 2014 Location: Sussex Posts: 5 |
The knocking noise happens when driving on the road usually when one front wheel is lower than the opposite. As for the affected model .. well the JLR Regional Tech Manager told me that I wouldn't be much happier having a replacement as it really only happens on the V8SC (not true), Oh and that maybe my expectations were too high. Well I can assure you if my salesman told me that when you give me 108K your car may or may not make a knocking sound. I would have clearly told him to poke it. |
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9th Mar 2014 5:37pm |
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campaj1 Member Since: 22 Oct 2012 Location: Cheshire Posts: 729 |
Relevant case for you: Lamarra v Capital Bank. Car of this calibre should be 'free from minor defects'.
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9th Mar 2014 6:06pm |
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RR2008HSE Member Since: 06 Jan 2013 Location: British Columbia Posts: 2932 |
I can't afford a new L405, but if I could, my expectations would certainly be very high. |
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9th Mar 2014 10:16pm |
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Hotwheels Member Since: 20 Jan 2014 Location: Surrey Posts: 62 |
If it's so "characteristic" then you should be made aware by the salesperson before you buy (if a man, who has or professes to have special knowledge or skill, makes a representation by virtue thereof to another by words or by conduct....with the intention of inducing him to enter into a contract with him, he is under a duty to use reasonable care to see that the representation is correct, and that the advice, information or opinion is reliable) also sale of goods act, repair/replace/refund inc costs. I would compare with another one, go to another dealer and request an extended test drive on your own, or have an independent report done as this will be more useful to a judge if it goes that far, they may say the car is "within tolerance" however you can argue that!!!! |
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10th Mar 2014 8:45am |
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CaptainG Member Since: 16 Dec 2013 Location: Bristol Posts: 13 |
I have a 4.4SDV8 A/B and can confirm the same noise, has been for all the mods they know about but it has made no difference, have also test driven 2 other A/B cars and the noise is exactly the same,
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10th Mar 2014 2:09pm |
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campaj1 Member Since: 22 Oct 2012 Location: Cheshire Posts: 729 |
you have PM |
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10th Mar 2014 5:00pm |
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fmb123 Member Since: 19 Apr 2011 Location: Hampshire Posts: 64 |
mucky,
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10th Mar 2014 6:41pm |
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