Think it's like most garages mate. If it's something like changing a fuel filter which takes less then 10 mins it ain't too bad but anything big will just hold the ramps up until they can say right we can get someone to work on it for 5 hours. I guess the important thing is tho mate, it seems like you've got a definitive answer on what the issue was. Might have taken a while but if it gets sorted then that's all that matters

Of course thats the main outcome. Maybe amd it might be my error but maybe they could have said it womt he worled on for xyz. But maybe they didnt know.

Im currently driving my williams clio of 25 years ha kids dont like it as much as me. Anyway hopefully this week. I was hoping to have updated with a ‘its fixed’ message. But another week wont kill.

I am impatient perhaps. Current Cars

2006 Range Rover Vogue 4.2 V8 Supercharged Petrol
1996 Williams Clio 2

Previous cars

Bentley GT Continental
Porsche Cayenne 4.5s
4.2 V8 Supercharged Range Rover
Porsche Boxster 3.2s
Ford Kuga
Nissan 350z
BMW 316
Porsche Boxster 2.5s
Golf 2.8 VR6 Highline
Renault Clio 16v
Vauxhall Nova GTE

So just had a call from the garage....its all done!!!!

Random I am so comfused ha but good to hear its ready to collect. Thought it wasnt a 5 minute job. They done that quickly Current Cars

2006 Range Rover Vogue 4.2 V8 Supercharged Petrol
1996 Williams Clio 2

Previous cars

Bentley GT Continental
Porsche Cayenne 4.5s
4.2 V8 Supercharged Range Rover
Porsche Boxster 3.2s
Ford Kuga
Nissan 350z
BMW 316
Porsche Boxster 2.5s
Golf 2.8 VR6 Highline
Renault Clio 16v
Vauxhall Nova GTE

Excellent. Here's hoping that's the end of it and you can get on with enjoying the car now.

David. 2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2007 Range Rover Supercharged in Java Black with Ivory Leather
2012 Range Rover 5.0 SC Autobiography in Indus Silver with Jet/Ivory Interior
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

Ashmyster79 wrote:

So just had a call from the garage....its all done!!!!

Random I am so comfused ha but good to hear its ready to collect. Thought it wasnt a 5 minute job. They done that quickly

So basically its all your fault fox. And bean haha

I dont know mate. As you say comms has been awful so I have no idea. Phone goes and its all done thats all sean said. But yesterday the email I had was it was booked in today so was assuming a long few days but they seemed to have done it in an hour or two so I am baffled but lets hipe it is fixed. I will get some form of warranty on it if it comes back etc. Dont want to drive off and then its something else. Current Cars

2006 Range Rover Vogue 4.2 V8 Supercharged Petrol
1996 Williams Clio 2

Previous cars

Bentley GT Continental
Porsche Cayenne 4.5s
4.2 V8 Supercharged Range Rover
Porsche Boxster 3.2s
Ford Kuga
Nissan 350z
BMW 316
Porsche Boxster 2.5s
Golf 2.8 VR6 Highline
Renault Clio 16v
Vauxhall Nova GTE

Great news Ash look forward to hearing what the issue was!! 2012 Vogue 4.4 TDV8 - Current
2014 Navara V6 - Gone
2004 Vogue TD6 - Gone
Grand Cherokee - Gone
Discovery V8 (LPG) - Gone
Discovery TD5 - Gone

Sorry about image quality

That seems pretty reasonable

Given the amount of time it was in the garage you've not been charged many hours labour. It certainly sounds like they've come up trumps without breaking the bank. It doesn't look like they've charged you for obtaining the vehicle to compare it against or doing the comparison looking at that.

David. 2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2007 Range Rover Supercharged in Java Black with Ivory Leather
2012 Range Rover 5.0 SC Autobiography in Indus Silver with Jet/Ivory Interior
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

You are not going to believe this!!!!

THE CAR ISNT READY

Sean called. Said my car isnt ready it was the wrong car. Man.....this garage aint good. I had got my mate to drive me over there and half way garage calls to say wro mmmmm car and sorry!!!! Current Cars

2006 Range Rover Vogue 4.2 V8 Supercharged Petrol
1996 Williams Clio 2

Previous cars

Bentley GT Continental
Porsche Cayenne 4.5s
4.2 V8 Supercharged Range Rover
Porsche Boxster 3.2s
Ford Kuga
Nissan 350z
BMW 316
Porsche Boxster 2.5s
Golf 2.8 VR6 Highline
Renault Clio 16v
Vauxhall Nova GTE

OMG
To make you feel better mine was supposed to be ready today and i have been told nope tomorrow......  2012 Vogue 4.4 TDV8 - Current
2014 Navara V6 - Gone
2004 Vogue TD6 - Gone
Grand Cherokee - Gone
Discovery V8 (LPG) - Gone
Discovery TD5 - Gone

I was on my way to pick it up and rhen get told no sorry wrong car not yours someone elses. Thats bad I have never had such poor service from a garage. I cant fault the work maybe but man this is shocking. Honestly how can it be so disorganised Current Cars

2006 Range Rover Vogue 4.2 V8 Supercharged Petrol
1996 Williams Clio 2

Previous cars

Bentley GT Continental
Porsche Cayenne 4.5s
4.2 V8 Supercharged Range Rover
Porsche Boxster 3.2s
Ford Kuga
Nissan 350z
BMW 316
Porsche Boxster 2.5s
Golf 2.8 VR6 Highline
Renault Clio 16v
Vauxhall Nova GTE

I'd stop criticism until the car is back in your hands tbh.

The garage isn't going to be best pleased if they get wind of this thread.

Good luck getting it sorted

Customer service is just as important as fixing the issue in my opinion.

You can be the best mechanic in the world but surely a good customer experience counts as well 👍 Current Cars

2006 Range Rover Vogue 4.2 V8 Supercharged Petrol
1996 Williams Clio 2

Previous cars

Bentley GT Continental
Porsche Cayenne 4.5s
4.2 V8 Supercharged Range Rover
Porsche Boxster 3.2s
Ford Kuga
Nissan 350z
BMW 316
Porsche Boxster 2.5s
Golf 2.8 VR6 Highline
Renault Clio 16v
Vauxhall Nova GTE

I collected my other Land Rover from the garage today, the plastic seat cover was still in place as was the piece of plastic on the floor mat. Bearing in mind that the garage is supposed be to wiping down the steering wheel, door handles, gear shift etc due to COVID, this clearly wasn't done. I had to wash my hands when I got home due to all the dirt that came off the steering wheel. I'm beginning to think that some garages are not interested in the customer experience except for when that customer hands over the payment. Reading through comments on this forum over the past few months it would appear this is not just main dealers but also some independents. It's a real shame because there are some great garages out there with knowledgeable and helpful staff who become tarred with the same brush through no fault of their own. 2011 TDV8 Vogue SE