JLR's solution to the missing voice guidance!

Last modified: 04-Aug-2021 00:00:00

Symptom: 207000 Entertainment Systems

Issue:

JLR is investigating the voice guidance is not heard from the Apple CarPlay navigation post-IMC 21A update.

Cause: Unknown at this time.

Action:

Do not replace lnfotainment Master Controller (IMC) for this concern.

Before following the steps below, please check the IMC is at the latest level (21A);

1. Connect Apple CarPlay device to lnControl Touch Pro
2. Launch any Map application within CarPlay
3. Enter a destination and start navigation using CarPlay maps
4. Start driving the vehicle
5. Confirm turn by turn voice guidance is not heard, but navigation guidance is shown on the screen.

Once the concern is confirmed by following the abovementioned steps, the customer can opt for their lnfotainment Master Controller (IMC) software to be rolled back to the previous level as an immediate resolution for this concern.

To request the IMC software to be rolled back, please raise a Technical Assistance (TA) to request the IMC software to be added to the SOTA campaign, so it can be rollbacked to the previous level due to the Apple CarPlay voice guidance issue.

Include the "ACP 21A” in the TA customer concern field.

A further communication will be released once the service repair is available.

Fifth Horseman wrote:

All the models affected by this are:

Discovery (L462) 17 - 20MY
Discovery Sport (L550) 17 - 20MY
Evoque (L538) 16 - 19MY
Evoque (L551) 20MY
Range Rover (L405) 17 - 21MY
Range Rover Sport (L494) 17 - 21MY
Range Rover Velar (L560) 18 - 20MY

So basically any vehicle with InControl Touch Pro, guessing Jaguar vehicles will be affected also. Vehicles with the PIVI system (i.e. new Defender) seem unaffected.

Yep just spent my holiday with my new my18 FFRR trying to figure this out.

Thanks to this forum I have found the solution (well that its a bug).

thanks guys!!

BizBo