I posted before about the supposed approved Range Rover I bought from Barrets of Canterbury, well I thought it was all over when they picked the car up and returned my deposit and gave me a very poor and unacceptable £200 for my wasted time and trouble on the 9th July ,,,,,,,well they have proved today they are complete and utter sharks who have no regard for any customers !!!

When I purchased the Range Rover part of it was financed through Land Rover Finance UK. I checked my bank account today to find that Land Rover Finance had taken a payment on the 19th July, I rang them to find out Barrets have not informed them the car had been returned and the finance needed to be cancelled !!! Land Rover Finance has told me that can't stop taking money from me or cancel the finance until Barrets contacts them !!! It shocks me totally as if I had found another Range Rover and applied for finance I would have been turned down and my credit rating would have been damaged !!

I have again contacted Land Rover UK by mail but you know what I don't think they care, they just let approved dealerships do as they like, f$%k customers over and don't give a f$£k !!!! Land Rover wake up and start making your supposed approved dealerships actually abide by your used program !!!!

To be continued but if any of you are looking for a 3 year old Range Rover don't buy the one Barrets have, its been damaged, hidden for a month and now back on their site for sale !!!!!


One very upset and pi££ed off customer who won't buy a Land Rover ever again !!!!

Assuming you pay by Direct debit, instruct your bank to recall the payment, and to be on the safe side tell LR finance to make sure not to note it on your credit file. letters not necessarily in the right order

Sadly, stopping the DD won't work. The Direct Debit guarantee doesn't work like that - all that would happen is that the Credit Reference agencies would flag for late possibly missing payments. - yes it would eventually be corrected but it will cause hassle in the mean time if another car was found quickly and credit applied for - it would either result in a higher APR or refusal outright. - Also believe it or not, the payee can re-instigate a direct debit if they provide evidence to your bank that monies are owed.

I'm afraid it is up to the dealership to cancel the agreement and to return the funds to the finance house.

What you could do is to write a letter to the dealership - advising them that if the agreement is not cancelled in timely fashion and any money owed returned, then you will charge them 20% above standard of that charged buy the finance house per month and an additional £x administration fee per communication to cover your efforts. Warn them that failure to pay the monies owed will also result in the franchise being reported to credit reference agencies (it works both ways!!) and that further failure may result in court action.

Copy all correspondence to the FCA.

Last edited by Fleagle_UK on 12th Aug 2018 5:45pm. Edited 1 time in total

What Fleagle said

PS: Don’t wait for a monthly statement, get a banking App for you phone and these thing (like DD’s) can be checked in real time.

PPS: Highly recommend that you involve the finance company in any serious disputes over a car at an early stage. You’ll find they can be your best ally and most powerful in most disputes if you involve them early

Last edited by Red Merle on 12th Aug 2018 5:48pm. Edited 1 time in total

wow that sücks !  All my spelling errorz are belong to me!

2023 FFRR L460
2021 AM new Vantage

That is incompetent at best and borderline fraudulent at worst. What total muppets they are!
I'm sure you'll get it sorted eventually, but what a pain in the wotsits for you. Fleagle's advice sounds spot on.

Wow, midnight run with some matches would make you feel better

Fleagle_UK wrote:

Sadly, stopping the DD won't work. The Direct Debit guarantee doesn't work like that - .

Had you not been in touch with the finance company before?

As the agreement is between yourself and the finance company, not the dealer, the finance company have done nothing wrong by collecting the DD if no one's informed them that the car has been returned, let alone had their funds returned to them. Asking for the money back under the DD is going to be very optimistic...

I have been in touch with the finance company, as you say they cannot stop the finance or stop taking payments till Barrets contacts them, Barrets have rang and said they have returned the money to Land Rover finance, they even told me to stop the direct debit which I was told not to by Land Rover Finance until everything is settled. Yet again Barrets talking rubbish and not really caring about any customer !!!

It's fair advice to keep the DD in place until it's sorted to save being in breach of a finance agreement, but slightly worrying if they are still awaiting the return of their funds (where's the money?!) and the dealer really needs to look at refunding you for your recent payment if it was made after the car was returned.

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Red Merle wrote:

It's fair advice to keep the DD in place until it's sorted to save being in breach of a finance agreement, but slightly worrying if they are still awaiting the return of their funds (where's the money?!) and the dealer really needs to look at refunding you for your recent payment if it was made after the car was returned.

Yes please, keep us posted. I’m keen to see how this is sorted out.

Yes - keep us informed - fingers crossed it gets sorted quickly for you!