I wrote the post(s) below in the Customer relations section, but now feel that current and future L405 owners need to be aware of the problems that affect these cars.


18th Feb 2015 - am

2015 L405 issues
New member here, located in California, but wanted to go ahead and log in my problems in an "official" location.

I have a new 2015 Range Rover Autobiography puchased January 24, 2015. After 6 days of driving and 280 miles the problems started.

1) Loud rattle in dash area. Started when going 50+ mph on highways with some rough pavement. Has progressed to also happening at lower speeds. Sounds like a large part is loose and banging around

2) High pitched squeak coming from the wheels/brakes. Happens when driving slowly and gets louder when applying and releasing the brake pedal. A bit louder during the release of the brake pedal.

3) Musty/rotten odor coming from the air conditioning system. Has happened twice usually after the car is warm, was left to sit for a bit and restarted again.

The Range Rover has been at the local dealer for 3 days and is supposed to be ready today. I did a lot of research before buying a Range Rover and I knew that it wasn't a perfect Brand or vehicle, but I was a bit surprised and disappointed that after spending $150,000 I would have problems after 6 days/280 miles.

I will update when I receive the repair details from the dealer.


18th Feb 2015 - pm
Going into day 4. They thought they had fixed the rattle, but when they took it for a test drive the rattle was still there. They now think it is some exterior trim piece, which they have in stock, but need to paint and color match. They are now hoping to have it ready tomorrow. I am now worried they are guessing on the source of the rattle and will be taking my brand new RR apart, bit by bit, causing future problems

19th Feb 2015
Now going into day 5. It seems the part they painted needs to bake/cure overnight ...

20th Feb 2015

RATTLE NOT FIXED after 5 DAYS!

I was told to come pick it up around 5pm. If the dealership wasn't closing for the day I would have gone back and driven the RR right through the showroom doors ... well at least that's what I felt like doing!

I didn't even make it 2 miles and the rattle was there loud and clear. Got it on video again. I can't believe that they did any sort of a test drive. In the mean time they took out a factory lower right front door exterior molding and replaced it, but that wasn't the source of the rattle we were hearing. It never sounded like the rattle was coming from outside, so not sure how they came to that erroneous conclusion.

I took the RR home, since Enterprise rental had asked for the minivan back, and will take the RR back to the dealership on Monday. Not happy. 2015 RR ATB (Scotia Grey w/Cirrus-Ebony)
2014 MB E63 s/AMG
2010 Acura MDX

Seems like you are very unfortunate. Mine is a 2013 and no problems at all. There's a lemon law in the States I believe and you would be entitled to a new vehicle under these circumstances.
Maybe also post on www.rangerovers.net as you will get answers from forum members based in the US.
Edited: I see you've posted on there as well! My advice: give the car back and ask for a new one under the lemon law.

Last edited by CSK on 21st Feb 2015 7:46am. Edited 1 time in total

''but now feel that current and future L405 owners need to be aware of the problems that affect these cars.''


i think it prudent to change that to 'my' car ... - .- -.




Y. O. L. O.
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They lent you a minivan

After such a high value vehicle failing QA so soon after sale, you'd think they'd be a bit more bothered than that! My Previous RR's!
2018 P400e Autobiography
2008 TDV8 Vogue
2006 TD6 Vogue
2007 TDV8 Vogue
2007 RRS (I know, it doesn't count!)
2005 4.4 Vogue on LPG
2005 TD6 Vogue
2003 4.4 Vogue
2001 4.6 HSE
2000 2.5 DHSE
1999 4.6 HSE
1997 4.6 HSE on LPG
1995 2.5 DSE
1989 3.9 EFI classic
1988 3.5 EFI classic

just wondering if the OP's range rover had a 'i was on the Hoegh Osaka' sticker on it.... ... - .- -.




Y. O. L. O.
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I TOLD you it would Polish out......

 ... - .- -.




Y. O. L. O.
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Thats a shame.

Im into my cars and i love land rovers and range rovers but they are crap when all said and done. My last 4 cars have been land rover, not new i admit but have had more issues with land rover than any other car me and the wife have owned.

Our audi, wasn't perfect from new, but audi customer care is second to none. Ford seem to do a lot better also in my opinion.

I know the purists will wine but if you want a reliable car, don't buy a land rover. I love them, but i also hate them.

I hope you get your new one sorted out, you must be really off after spending that much money.

Steve You remind me of a young me, not much younger mind, perhaps even a little older!

I'm on my fifth Range Rover, my dad is on his fourth and never had any major issue. They're not perfect but a perfect car is boring. Nothing can replace a Range Rover, many so called SUV's out there but nothing in the same league.

Range Rovers can be hit and miss. My 4.2 SC (NAS spec) had quite some issues that needed to be resolved despite the low mileage. The type of issues weren't "major" but still, failing heat exchangers (design fault), solenoids (gearbox design fault), rear brake calipers (design fault) and some other annoying and quite costly issues (air bags front suspension, a/c renewed, fuel pump although I got a really cheap brand new one) all in all a lot of money and headache.

The 5.0 SC I have is brilliant, it just works and it works great.

This issue the OP is brining up is bad and I hope the dealer resolves them quickly and that she never suffers any other problems, i.e. they are teething problems that statistically happen on new cars. According to the ADAC surveys, cars that are brand new statistically suffer from a higher percentage of problems than cars in their second and third years. This is thought to be due to the factory not getting it right (apparently not typical for JLR) and once sorted those cars can then go on for a while.

What would me of (and by the sounds her as well) is the lack of competence at the dealership since the rattle hasn't been fixed and they didn't even check before returning it.

Not sure if lemon law can already be invoked but I would suggest, start logging each and every problem and (non) resolution, write a formal letter after every attempt to resolve them and use the key words in the lemon law (you'd have to look them up) in those letters. That way you are building up a file that makes it easier if it comes to a show down. Usually the one with the best documentation wins. It is annoying that you even have to consider doing it or actually doing it but hey that is life in this day and age.

Again I hope that they do get it sorted and that you have a great car from now on but it is bloody annoying, even I'm getting of and it is not even my car nor have I ever driven it . MY 2010 5.0 SC Galway green and sand interior!!
Have the Faultmate MSV2 Extreme to be tinkering with the settings etc. !!

I wasn't expecting not to have any problems at all, but something like this is most likely going to lead to a brand new RR being taken apart, which has a good chance of leading to other problems. Obviously, at this point I don't have much confidence in the service department. I need to check this morning if the brake squeal and AC smell are gone, but those might take a few days to show up again.

This is the 3rd year of production for this RR model, which I thought would mean fewer issues ...

I called another dealership and will have them test drive with me on Monday. Maybe they will have a better idea what might be causing the rattle.

If anyone is interested here is a YouTube video I made on 12 Feb 2015 of the rattle. It still sounds exactly the same after spending a week at LR and I have new videos taken on the ride home.

http://youtu.be/ywKAfxkvZdo


ps. I hate to join and complain. Some of you that read the US forum will have seen me there and know that that isn't the type of person I am. At this point I feel that I need to get the issues broadcast or not much will be done.  2015 RR ATB (Scotia Grey w/Cirrus-Ebony)
2014 MB E63 s/AMG
2010 Acura MDX

Last edited by Ms. Mdx on 21st Feb 2015 5:18pm. Edited 1 time in total

i dont your problem is with LR but with the dealer that cant sort this problem out for you... ... - .- -.




Y. O. L. O.
.

^^Ouch, that's quite some rattle!

I was editing while you guys posted.

Stan, service might be a bit slow at figuring out a problem, but the RR should not be having this problem to begin with ... that is 100% Land Rover's fault. After 3 model years what are their excuses?

Don't forget this is a BRAND new 2015 RR and the problems started at 280 miles and 6 days of ownership. 2015 RR ATB (Scotia Grey w/Cirrus-Ebony)
2014 MB E63 s/AMG
2010 Acura MDX

Last edited by Ms. Mdx on 21st Feb 2015 5:28pm. Edited 1 time in total

if you consider the amount of parts it takes to make a modern day vehicle the you are bound to get the odd rattle etc...if your dealer had given you vip service and solved your problems would you be still unhappy with your range rover, i suspect not.. ... - .- -.




Y. O. L. O.
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