Below an email I received from Land Rover Yesterday.
Is this genuine?
Has anyone else received such an offer?

Beware, it is a long read.

Dear XX

Over the last two years, Land Rover has conducted a number of focus groups to really understand our customers' expectations and how we, along with our dealer network, can exceed these expectations. Key to this improvement process is to fully understand the voice and experience of our customers.

In line with this, we are focusing our attention on the dealership experience and we feel the best way to identify opportunities for training and development and indeed replicating best practice, is to engage with real life customers through a mystery shop programme.

The reason we are contacting you, is that we would like to invite you to potentially be part of this exciting process.

This mystery shop would be aimed at the aftersales experience and would be based around a scheduled vehicle service. The mystery shop would be conducted along with a professional mystery shopper, from our partner agency Performance In People Ltd, who would accompany you at your next service and secretly film your experience as a customer.

The mystery shopper will be wholly responsible for all technical aspects of the operation. As part of your involvement, Land Rover will offer you a goodwill payment of £100 as a thank you for participating.

Attached is a step-by-step guide of how the process will work.


Your Step-by-Step Guide
Once we have received your vehicle information and therefore confirmation of your agreement to participate:

You will be asked to book your vehicle in for service by telephone. The call will be recorded by dialling through our call recording system (full instructions will be provided).

You may select whichever service is appropriate for your vehicle.
You may select to either drop the vehicle off and pick up later or wait in Dealership while your vehicle is serviced. This programme does not allow for your vehicle to be collected and returned from your home or place of work.


The mystery shopper will meet with you at an agreed location close to the Dealership on the day of the booking.
The mystery shopper will travel with you to the Dealership in your vehicle. Please note that at no point will they need to drive your vehicle.
All interaction with the staff at the Dealership will be recorded using a hidden camera worn by the mystery shopper. The camera will be focused on the members of staff and you will only be in shot very briefly, if at all. You will not be required to use the camera at any time.

The vehicle service itself will proceed as any other.
You may stay in the waiting area of the dealership or leave while your vehicle is being serviced.
If you leave the Dealership whilst your vehicle is being serviced, we ask you not to directly answer any call from the dealership. If you pick up a message or recognise a missed call from the Dealership on your phone, then please call back through the call recording system.
The mystery shopper will provide you with a small card on the day of the Service, detailing your instructions for using the call recording system.
There is no requirement for you to agree to have any additional work carried out other than that which you agree to following the consultation with the Service Manager.

Once a time has been agreed to pick up your vehicle (if applicable), please contact the mystery shopper and arrange once again to meet up at an agreed location, again travelling together to the Dealership.
Once the service is completed, you will pay for it as normal.
Once the service is successfully completed and you have both left the site, you will return to the agreed meeting point with the mystery shopper.

Once there, we will ask you to complete a short feedback report, which should only take a few minutes.
We will photograph the service invoice (no banking details) and Vehicle Health Check form, provided by the Dealership.
Once completed, the mystery shopper will give you a cheque for £100 as a thank you from Land Rover for your participation.
The video and audio footage taken during your visit will then only be used for Land Rover training and coaching purposes.

Key Points to Note
1. At no point will the mystery shopper need to drive your car.
2. If you would like to specifically request a male or female mystery shopper, then please do so when confirming your participation, or when informing us of your service booking date.

Until you go back to the dealer to get your car and " Mystery Shopper " has all the details to pick it up him/ herself …. ====================================

"Open Mike Night " sounded like a lot of fun until i found out i was going to an Autopsy

you could confirm this with Liam from customer services.. ... - .- -.




Y. O. L. O.
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It still doesn't cover the price difference between a dealer and a good Indy though does it?!? FFRR MY06 facelift With TDV8 Alloys Zeros/ATR's
Mantec Sump Guard, Rigid Load liner, MY10 BT upgrade.

Sounds like a total scam.

But then i am synical. There is nothing that can't be fixed with a hammer😜😜
FFRR 4.4 SDV8 Autobiography Santorini Black.
KIA E-Niro 4+
2021 Discovery 5 D300 MHEV commercial

This is where the email originated from:

http://www.performanceinpeople.co.uk/index/

Looks like a legit company!

I received the same email about 2 weeks ago - prompty read and binned it !

We've received the same email. Not done anything about it yet though.

David. 2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2012 Range Rover 5.0 SC Autobiography in Indus Silver with Jet/Ivory Interior
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

Jaguar do use mystery shoppers to evaluate their dealers but I don`t know that LR do, forward the mail to LR customer services and see what they say, you may save someone from being scamed.

There was a similar scam doing the rounds a couple of years ago:

http://metro.co.uk/2009/10/26/alert-over-m...am-469766/

No mention of any money being handed over with the servicing one though, so can't say whether this is legit

this is the scam bit, "The call will be recorded by dialling through our call recording system "

premium rate number no doubt.. ... - .- -.




Y. O. L. O.
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The only way I'd risk the mystery shop is by disabling all the sounds on my blackvue and having it wired in to run all the time and them paying for the service and my time at an LR dealership.

As I've reported to LRCS before, there is a shockingly poor dealership in South Yorks and a few members on other forums have mentioned it as well  FFRR MY06 facelift With TDV8 Alloys Zeros/ATR's
Mantec Sump Guard, Rigid Load liner, MY10 BT upgrade.

I had one of these but my car didnt need servicing so I didnt bother. Discovery 4 HSE
1998 110 TUM HS FFR Hard Top XD WOLF
1982 Series 3 Hard Top

*Gone:L462 D5 HSE LUX, L663 Defender 110 HSE, Discovery 3 HSE, 2014MY Range Rover Sport 5.0 Supercharged AB Dynamic; L405 Exec Vogue SE 4.4, 5.0 Supercharged Autobiography, Defender TDCi XS CSW, Defender TD5 HT, Vogue SE TDV8, Vogue TD6, RRSport SC 4.2V8, Classic 3.9 Vogue Auto, Land Rover Series 3 SWB

We got one as well. I have telephoned LR customer services and they confirmed it as legit. Or at least they do have this promotion running with the Performance in People - people.

It wasn't a premium number to arrange the service either - unlike LRCS 0870!!

Grant

 ... - .- -.




Y. O. L. O.
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