I have Incontrol all setup and it works fine, but if I try and log in via LIVE in the car it says Verifying but then fails?
I have a data sim in and also tried it when connected to my wifi but without any luck.

If I log in to the web page from my laptop it says primary user not logged in from car but as I say when I try from the car it fails?

Anyone else had issues with theirs? 2018 L405 Autobiograpghy
----------------------------------

can you update your car profile please.. ... - .- -.




Y. O. L. O.
.

I have this exact issue, I know the sim is good and I tied to tether an internet connect from my phone but cant log the car into live. When I had an oil change a couple of weeks ago I asked the dealer to look at it and I have a new SIM module on back order. First time FFRR owner

Can you access the internet in your car infotainment system, ie google? when outside your house on your home broadband? and from sim?

Can you log into your nav system in your car?

Do you use route planner? and can synch from a route created on your phone and it's synched to the car?

Can you log in to route planner on laptop, but still cant log in same via car?

Have you tried a DTC check and cleared faults? TCU error etc.

I had above faults which ended up being fixed under warranty an epic event! 2018 SE SDV8 4.4 Byron Blue

I cant speak for the OP but I cant access the 'live' function when on home wifi or phone tether. Ive cleared what faults I can with the autel tool and made no difference First time FFRR owner

Same issue just started a few days ago. LR say my data has run out. No way BUT put a new data sim in that works ok in my iPhone but nothing in the car. Navigation says issue at LR end. Browser says not authorised.

Been digging a bit further and I think it needs a VSS (Vehicle Shared Secrets) reset, I get a cannot connect 015 code and this was common on Velars and needed a VSS reset by the dealer.

All y InControl works just wont log in from the car, so will need to speak to the dealer as I dont think my diagnostic will do it... 2018 L405 Autobiograpghy
----------------------------------

Bessy645 wrote:

Same issue just started a few days ago. LR say my data has run out. No way BUT put a new data sim in that works ok in my iPhone but nothing in the car. Navigation says issue at LR end. Browser says not authorised.

So I had same Navigation fault at LR end but this went on for months, as well as issues noted in my first post, no internet, no live apps etc. I was told VSS update will fix the issue, it did not.

So the final fix was they replaced TCU module, but this is with JLR Engineering, Extended warranty people, Incontrol people and dealer techs all mixing the pot --it took 3 weeks

Dealer techs had their hands tied, they had to follow Engineerings instructions to the letter even though we all thought it was the TCU from the start. I guess they were all worried whose budget the costs would come out from!
The bill was several thousand pounds just for labour plus the cost of TCU and 3 weeks hire car so glad I renewed the warranty
The girl on the desk showed me the work file and it was 50mm thick A4 sheets!

All good now.
Good Luck  2018 SE SDV8 4.4 Byron Blue