Cam-Tech-Craig wrote:

Ive sent you the information via a PM sir...

JCW wrote:

No experience but surely this logic is flawed - insurance needs to cover the cost to replace, i.e. the market value to purchase, not what you’d likely receive if you traded it in, which is the market value to sell

Bl4ckD0g wrote:

Following a burglary I managed to get the loss adjuster to nearly double. The muppet tried every trick in the book for me to accept but I refused. And it went so far as me feeling compelled to file a formal complaint with the insurance company. They actually agreed with me when I presented the logic, overruled their appointed loss adjuster, and gave me the full amount I was after.

So yes it is possible, but if the loss adjuster doesn’t budge speak to your insurance company.

JCW wrote:

No experience but surely this logic is flawed - insurance needs to cover the cost to replace, i.e. the market value to purchase, not what you’d likely receive if you traded it in, which is the market value to sell

socialrover wrote:

Update from insurance company -I had a call from the insurance company today , it seems they use trade in valuations to price a car and not current forecourt prices.

100% check your policy wording. Unless the policy is from a company you've never heard of, I highly doubt the policy wording mentions anything of the sort to do with 'trade' values.

The wording from my policy:

"The insurer will not pay more than the market value of your car at the time of the loss or damage, ...""

"Market value is defined as: The cost of replacing your car with one of a similar make, model, age, mileage and condition..."


...i'm 99.9% sure it's your loss adjuster trying to pull a fast one, knowing some people will be happy with the figure offered. Simply call out the section in your policy wording as to what you're entitled to and screenshot 2 examples for sale and they'll back down. Note: if your vehicle is on finance, your normal motor insurance will not settle your finance - it will only settle the value of the vehicle. Gap insurance pays the outstanding finance. 2015 Range Rover Autobiography 4.4 SDV8

Sorry to hear about the stolen car. A number of friends local to me have had their cars stolen - often Land Rovers, but also BMWs.

I'm paranoid about this and have been using a Disklok steering wheel lock for many years now. Of course, they are not going to stop a determined thief, however, my understanding is that you just need to make your car less attractive to steal than the next car. As others have said, they want to steal the car as quickly as possible, and without any noise or disruption.

Does anyone know whether the new Range Rover has improvements on the security side? These days I struggle to get insurance for my car. 2024 Range Rover P550e AB

Quote:

Cam-Tech-Craig wrote:
Ive sent you the information via a PM sir... Thumbs Up


Could I trouble you for the same information please?

garyRR wrote:

100% check your policy wording. Unless the policy is from a company you've never heard of, I highly doubt the policy wording mentions anything of the sort to do with 'trade' values.

The wording from my policy:

"The insurer will not pay more than the market value of your car at the time of the loss or damage, ...""

"Market value is defined as: The cost of replacing your car with one of a similar make, model, age, mileage and condition..."


...i'm 99.9% sure it's your loss adjuster trying to pull a fast one, knowing some people will be happy with the figure offered. Simply call out the section in your policy wording as to what you're entitled to and screenshot 2 examples for sale and they'll back down. Note: if your vehicle is on finance, your normal motor insurance will not settle your finance - it will only settle the value of the vehicle. Gap insurance pays the outstanding finance.

It’s very frustrating but that is why they are called a loss adjuster. Scum of the earth at times when a lot of people need support the most.

As I mentioned before, get in contact with customer service if your insurance as these guys take the Michael and file a complaint. They’ll come around to your fair point of view.

Whilst I can't say exactly, some of what he's saying seems jibberish. I can't imagine Sheila's Wheels ever train people to be sneaky and focus on offering trade in values only. Whilst it's pretty normal practice to offer a low settlement figure which then needs negotiation, it's really not your issue if the car market is "crazy" and prices are high.

You paid your insurance and item X.i.x.i.3.a.b from your terms and conditions clearly states what you're entitled to - someone more senior will appreciate that a good proportion of the time, there are vehicles which won't take offers. Leaving a customer unfairly disadvantaged is a valid FCA complaint.

Time to kick up a fuss and speak with complaints, highlighting the similar vehicles you have found, to prove they need to offer more.


I had all this rubbish when I'd got back from working away, to find an attempted burglary had been made, causing thousands worth of damage to windows, doors, guttering and roof tiles. For one of the items, they priced the repair at £15. I said "good luck getting a builder out for £15 including parts". I called and complained every day. I won't be the last in that situation and certainly not the first. Eventually they paid out exactly everything i'd got prices for and I got a couple of hundred pounds compensation for their service falling below standard.

They will eventually be forced to relent so, keep at it and don't accept their offer of payment. Make clear you're looking to recover damages from them by not having use of a car, a decision they could have made much sooner. Highlight you did the right things to prevent your car being stolen E.g. parked on a driveway with security lighting, had a tracker fitted, didn't leave anything on show etc etc and... they're not doing anything to help make things right.

I always say to myself (despite working for the fourth largest in the UK!), the role of an insurance company is to try and get out of paying for anything. Therefore, just pick the cheapest - you'll have the same fight with whoever you go for so, might as well keep as much as you can in your pocket. 2015 Range Rover Autobiography 4.4 SDV8

Thanks Gary , ( and others who have offered advice and support ,Black dog ,Rob,Zebedee, and Kot ) , I am definitely encouraged and now definately more determined to hold out for a fair sum .

I will throw in the "not having use of a car" into the conversation also .( whenever he gets round to ringing me back ) .

Glad you got there in the end Gary , its shame it has to be such a battle at what is often a stressful time .

I do hope these 'loss adjusters ' don't find themselves ever having to make a claim - or maybe they should, just to understand how insulting it is to receive an unfair offer !

Typically a loss adjuster doesn’t actually work as in a paid employee for an insurance company. Often they work independently and get paid based on the adjustment of the claim. Not a job to do if you have done integrity. I totally recognise that gibberish talk. The one we had to deal with was the same. And then he tried to play off my wife (polite English avoiding confrontation type) against me to pressure us taking what he proposed.

For my camera equipment (some lenses were like £5K) they used grey import prices. And said I should just replace with imports. They try everything. But the only thing that matters is your terms and conditions. And always keep your original terms safe.

Update -

Had a call from the engineer and reiterated that I couldn't find anything on the market for at least £6k more than he was offering .

His reply " well thats the amount the guides are showing "

I replied that I would have to decline , he said the prices I was looking at were inflated because ' they included a profit margin for the dealer and therefore wasn't the true value of the car " at this point I realised I wasn't going to get anywhere with this chap so I said , lets just move onto the complaints stage , he said fine I will pass it onto the senior engineer .

In my mind I'm thinking " isn't this the same engineer you keep going back to for authorisation ?" , anyway I didn't say anything .

30 mins later received an email from 'senior engineer 'stating that the valuation guides were agreeing with their offer and they couldn't increase it .And this was the end of their internal assessment by the customer relations team .

I replied saying I couldn't accept the offer and would like to escalate to the next stage .
He sent me an email address of another ( internal ) complaints dept but this email address had the word "exec" in it .ie exec complaints @esure .co.uk !

I await their answer ! If I don't get any resolution at this stage , then the next step is the ombudsman .

Ive asked my friends about their experiences and although none have had to fortunately claim lately , previously there was a bit of negotiation but they distinctly remember trade adverts from auto trader dealers being accepted as good guides to valuations .None had heard of trade guides being used and certainly none had trade in values imposed as valuation figures .

It seems a strong 2nd hand market has caught the companies off hand and they are doing all they can to mitigate paying out the extra strong values .

In summary the argument to be put back in a similar position as before the loss dosnt seem to be policy / law anymore !

Will keep you updated !

Good luck, hopefully will get a solution you're happy with.