 | Home > Technical (L322) > Reduced Engine Performance...AGAIN!!! |
 
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| Ashmyster79 Member Since: 07 Nov 2020 Location: Essex Posts: 240   
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Martin has replied which is good....
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9th Feb 2021 5:08pm |
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| Bean19844 Member Since: 25 Oct 2020 Location: Essex Posts: 929 
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Least he's replied mate. Just really depends on if you can live without the car a bit longer by sounds of it. I appreciate covid and the weather ain't helped. Seems odd it was originally Monday and now it was Wednesday. |
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9th Feb 2021 6:43pm |
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| Ashmyster79 Member Since: 07 Nov 2020 Location: Essex Posts: 240
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Im lost to be fair. I dont know what the issue is. Surely my car is there so priority. I mean no mine is not most important but for it to be there a month surely you want it gone. Or u would say its a 3 week turn around and then i just accept it. But to have no comms no update its just really weird. Imo Current Cars
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9th Feb 2021 6:53pm |
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| Bean19844 Member Since: 25 Oct 2020 Location: Essex Posts: 929
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Comms has been beyond shocking from what I've seen mate but even if Martin had said, sorry mate I can't get it done for 5 weeks, you still no where you stand with it and can at least decide well do I take it back in 5 weeks time or what |
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9th Feb 2021 7:00pm |
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| Ashmyster79 Member Since: 07 Nov 2020 Location: Essex Posts: 240
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When i call up i get told ‘sorry dont know anything will call you back’ then no call. Im not a moany old man but basics please. I domt mind if its 6 months but just say. Im just confused. And if I do kick off which I really haven’t I am the bad one
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9th Feb 2021 7:08pm |
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| Bean19844 Member Since: 25 Oct 2020 Location: Essex Posts: 929
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Sounds like Sean and Martin need too start talking too each other tbh or they will start loosing customers. Exactly that tho mate, it don't take much to say yea it will be 5 weeks mate |
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9th Feb 2021 7:20pm |
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| Ashmyster79 Member Since: 07 Nov 2020 Location: Essex Posts: 240
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I actually do want to meet Martin. Its his rep on the line. No different to me. My name is my rep. Bad rep I coukd be the best in my head but if the rep is bad its not good. Im not angry im quite chilled but I shouldnt havecto message first. Main dellers experience yes but they have their |
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9th Feb 2021 7:43pm |
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together from a customer service perspective and not perfect| dennij Member Since: 23 Feb 2019 Location: Up North Posts: 450 
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Hi Ash, that's a totally deflating situation you are in. From a customer service perspective, Martin or one of his team should have made more of an effort to keep you up to date even if only on a once a week basis to say what is or isn't being done. The COVID and weather excuse is too easy a card to play by lots of businesses at the moment. Your vehicle was in the garage before the weather turned so realistically should be on the ramp being worked on unless they were waiting for parts to arrive. Any new jobs should have been postponed until the staffing level returned. The fact your vehicle had been parked up "round the back" would imply it's still driveable but not being worked on. I wonder if you are at that point now where you should pull it out and go elsewhere even though that would mean taking a hit on paying for something that isn't fixed. 2011 TDV8 Vogue SE |
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10th Feb 2021 7:43am |
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| Ashmyster79 Member Since: 07 Nov 2020 Location: Essex Posts: 240
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100%. I could not have written it better. I cant afford to pay for a non fixed car. What can I do?
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10th Feb 2021 8:05am |
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| dennij Member Since: 23 Feb 2019 Location: Up North Posts: 450
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If you are planning on going down there then the best course of action would be to have a conversation with Martin whilst keeping a cool head (easier said than done I know). Explain why you chose them to repair your car and how disappointed you feel with the service so far. Try to get a definitive repair date that you can both agree on. At least this way you'll get an idea of how the garage operates and if you feel you can trust them with your vehicle and to carry out the work.
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10th Feb 2021 8:12am |
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| AJGalaxy2012 Member Since: 11 Jun 2018 Location: Gainsborough Posts: 1464
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I personally would take the car away from them and not be willing to pay a penny, they have not met a reasonable level of service, their times are excessive and they seem full of excuses. Take it elsewhere. BMW i3 Electric Car
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10th Feb 2021 9:42am |
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| Ashmyster79 Member Since: 07 Nov 2020 Location: Essex Posts: 240
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How would I take it back without paying? They have the car and keys. I agree they haven’t really been working on it by the seems of things. Current Cars
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10th Feb 2021 9:51am |
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| AJGalaxy2012 Member Since: 11 Jun 2018 Location: Gainsborough Posts: 1464
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Go back and say you wish to take the car away due to the following reasons and list their failings. I believe theyre not allowed to retain the vehicle under these situations, if in doubt, trading standards will advise.
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10th Feb 2021 9:55am |
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| dennij Member Since: 23 Feb 2019 Location: Up North Posts: 450
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I'm not sure you could take the vehicle without paying for any work carried out, I believe that they have already carried out some diagnostic work, someone with a legal background may be able to confirm this either way. As AJ says, taking the vehicle back does seem the preferred option especially if it's in the same state as when you dropped it off as I fear that you are being fitted in between easy money jobs. I would feel somewhat cheated for having to pay out for a repair that hadn't been completed but I would expect to pay for what work had been done. Perhaps a chat with Martin would allow you to agree a price to take it away 2011 TDV8 Vogue SE |
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10th Feb 2021 9:57am |
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