All LR cars from 1984
2021.5 Vogue SE D300 Carpathian Grey
2018 Vogue SE British Racing Green GONE

stay persistent Capt .Will be interesting to see what the response is !

My car had its first service today, carried out by MJ Fews of Charfield, near Bristol.

I've dealt with them for about 30 years and they have never missed a beat! They are extremely professional and knowledgeable(as they were when they were a main dealer!), and their customer care is second to none! They returned the car in showroom condition!

Just thought I'd post a positive amongst all the negative. Next week Dick Lovett, Melksham are having the car to install the 19A update. Will report back!  All LR cars from 1984
2021.5 Vogue SE D300 Carpathian Grey
2018 Vogue SE British Racing Green GONE

As of this this morning I have not had any reply to my email from the dealerships Head of Business; but I guess it's only been, three working days. Although I have to say in my own business all emails are answered within 24hrs even if it's just a 'holding email' to let people know I'm not ignoring them.

However, I have now received an invitation to fill in an online JLR Feedback survey. Which, I have now done, including the text from the email I sent to the dealership.

I won't be holding my breath….. 2019 BMW 440i convertable (hers)
2018 (MY2017) RR Vogue (mine)
2016 Mercedes SLK (her's, gone)
2016 Honda CB1100EX (calm sunny days)
2015 Honda CRF250 full blown motocross (when my bad back is up to it)
2013 Ducati 1199 Panigale (Gone. It would have killed me)
2012 Kubota B Series Tractor (The grass doesn't cut itself)
2011 Honda CB1000 Fireblade (Crazy sunny days)
Last 20 years mix of Mercedes E & ML Class

I am delighted to hear it Chalky. 2019 BMW 440i convertable (hers)
2018 (MY2017) RR Vogue (mine)
2016 Mercedes SLK (her's, gone)
2016 Honda CB1100EX (calm sunny days)
2015 Honda CRF250 full blown motocross (when my bad back is up to it)
2013 Ducati 1199 Panigale (Gone. It would have killed me)
2012 Kubota B Series Tractor (The grass doesn't cut itself)
2011 Honda CB1000 Fireblade (Crazy sunny days)
Last 20 years mix of Mercedes E & ML Class

Common Sense has prevailed.

I received two phone calls this afternoon, one from the dealership and the second from their approved body shop.

The first call was from the dealership service department who agreed 100% with me and confirmed that they had found a JLR procedure workaround meaning I can now delivery my car direct to the body shop.

The second was from the body shop to make the actual revised booking, which is now a month earlier in mid-April. They could have done it earlier still if my diary had allowed.

I have to say, I am delighted that a resolution has been found that suits all parties. I am also hopeful the tail gate realignment will also have such a happy ending. 2019 BMW 440i convertable (hers)
2018 (MY2017) RR Vogue (mine)
2016 Mercedes SLK (her's, gone)
2016 Honda CB1100EX (calm sunny days)
2015 Honda CRF250 full blown motocross (when my bad back is up to it)
2013 Ducati 1199 Panigale (Gone. It would have killed me)
2012 Kubota B Series Tractor (The grass doesn't cut itself)
2011 Honda CB1000 Fireblade (Crazy sunny days)
Last 20 years mix of Mercedes E & ML Class

Captain Black,

What an ideal resolution as now the middle man has been taken out of it and you can actually inspect your car, when you go to pick it up, and discuss if you are not happy or you are happy with someone who understands exactly what you are talking about and not a dealership sales guy or service advisor.

Hope all goes well

Yet another call from the dealer this afternoon, this time checking that I am satisfied with the revised date and a promise to call me again the day after the realignment has taken place.

I am wondering if I have become a feather up someone's back passage. 2019 BMW 440i convertable (hers)
2018 (MY2017) RR Vogue (mine)
2016 Mercedes SLK (her's, gone)
2016 Honda CB1100EX (calm sunny days)
2015 Honda CRF250 full blown motocross (when my bad back is up to it)
2013 Ducati 1199 Panigale (Gone. It would have killed me)
2012 Kubota B Series Tractor (The grass doesn't cut itself)
2011 Honda CB1000 Fireblade (Crazy sunny days)
Last 20 years mix of Mercedes E & ML Class