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Using an Independent for service during the warranty period is........
Perfectly fine, and why not?
64%
 64%  [18]
a bit suspect, but OK out of warranty
21%
 21%  [6]
total stupidity as you will loose your warranty
7%
 7%  [2]
your choice, your car, why should I care you cheapskate Jock!
7%
 7%  [2]
Total Votes: 28

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JMC



Member Since: 01 Feb 2009
Location: Aberdeen-Angus
Posts: 755

Scotland 2012 Range Rover Westminster TDV8 Orkney Grey
Cardinal Sin?

My TDV8 is due its first service and I have broken with the tradition of using the supplying dealer for service. This has not been done for financial reasons, or because of any problems with the dealer. The fact is that I have a specialist LR independent on my doorstep and my dealer involves a 500+ mile round trip. Shocked There is no way that I would use the two local(ish) LR franchised dealers for service because one is Strat Censored and the other has 'lost' my business many moons ago.

So have I committed the ultimate act of stupidity?

The fact is that the guys running the independent are all ex-franchised dealer chaps. They only use genuine LR parts and they are thoroughly approachable. They left the main dealers because they were treated like Censored when they had something like 100+ yrs of LR knowledge between them.

The fact that they are charging £39/hour for labour against over £100/hour at their previous employer had no bearing on my decision to use them for a service - but it certainly brightened my day when they told me this (after I was booked-in)! Razz

What do you think? Mistake?? The older I get, the more I realise that people confuse wrinkles for wisdom Smile

Post #11269 19th Jan 2010 3:57pm
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JOKER



Member Since: 11 Sep 2008
Location: Sconnie Botland
Posts: 15876

Scotland 

Either getting it done by an Independant or Dealership should not effect your warranty as long as you can prove Genuine LR parts have been used in the event of a claim .......

Laughed at poll question 4 ............. Never came across one yet always seems to be over Hadrians you get them ... Whistle

Post #11270 19th Jan 2010 4:13pm
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The doc



Member Since: 25 Mar 2007
Location: In car hell :-(
Posts: 425

2008 Range Rover Vogue TDV8 Java Black

I can help but think it can't help residual values.... Rolling Eyes

I.e. If you have two cars of same miles, spec etc and one has been serviced at a Land Rover Main Dealer, the other at an Independant I'd take the main dealer serviced car.

I feel the same way about imports too.

Just my 2p '09 Freelander 2 TD4 HSE Auto for the Mrs

Using the works Fiesta 1.6 TDCI Sport Van - CHROME FREE THOUGH

Searching for a nice E63 AMG or S8 V10 to replace my "wonky" TDV8

Post #11271 19th Jan 2010 4:33pm
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Vogue



Member Since: 31 Jan 2008
Location: on the hill
Posts: 3742

United Kingdom 

again as above, residual values. If you are keeping the car for 3 to 4 years and intend trading with a main agent when the time comes to change then I would think twice about independent servicing.

If you intend running it for over 5 years then it doesn't matter much as a main agent wouldn't usually be interested in retailing a vehicle of this age and wouldn't give you top dollar anyway...

plus a main agent gets all the modern and latest software upgrades and staff training etc and usually more recourse and backing from LR if things go wrong

Post #11275 19th Jan 2010 5:12pm
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JMC



Member Since: 01 Feb 2009
Location: Aberdeen-Angus
Posts: 755

Scotland 2012 Range Rover Westminster TDV8 Orkney Grey

I used to think the same way doc/vogue, but I'm less sure now. I know these guys and they know me. In fact, they bought my old 300TDi commercial off me when I got my D3 a few years ago. I used them occasionally for D3 stuff and often wondered why I didn't use them more. I'm still in love with the TDV8 so I don't feel concerned about any perceived drop in value come sale time. At the moment, I'm of a mind to keep it for 20yrs! Laughing The older I get, the more I realise that people confuse wrinkles for wisdom Smile

Post #11276 19th Jan 2010 5:16pm
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JMC



Member Since: 01 Feb 2009
Location: Aberdeen-Angus
Posts: 755

Scotland 2012 Range Rover Westminster TDV8 Orkney Grey

OK....... Who pressed the cheapskate Jock button! Twisted Evil




Laughing The older I get, the more I realise that people confuse wrinkles for wisdom Smile

Post #11277 19th Jan 2010 5:17pm
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andyw



Member Since: 15 Oct 2009
Location: united kingdom
Posts: 160

England 2002 Range Rover HSE 4.4 V8 Zermatt Silver

european legislation was past on this matter, that is as long as the service plan provided by the Manufacture is followed then the warrenty is up held and not become void Mr. Green 02 Range Rover HSE Zambezie silver 4.4

Post #11278 19th Jan 2010 5:26pm
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Macdaddy



Member Since: 15 Oct 2009
Location: Preston, Lancashire
Posts: 466

2003 Range Rover Autobiography 4.4 V8 Java Black

Personally ive used awesome-gti to service my VW's over the years as I'd rather see their stamp on the book than VW as i know its been taken care of!

Same goes for the LR dealers too, As long as its a decent approved specialist then it wouldn't bother me on a car i was buying. TDV8 HST Sport **Current**

4.4 V8 Autobiography and 22" wheels **Gone**

Post #11284 19th Jan 2010 7:48pm
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VMPP



Member Since: 12 Jul 2009
Location: Lisboa
Posts: 410

Portugal 2007 Range Rover Vogue TDV8 Buckingham Blue

Sometimes those guys know someone who knows someone who has a cousin at the LR dealer that can stamp your service book.

This way you can have it all....cheap and good service, and no drop in the car's resale value.

Make some questions about that.........

PS: another one will press the fourth button.... Rolling with laughter Rolling with laughter Rolling with laughter Rolling with laughter

Post #11293 19th Jan 2010 9:25pm
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JMC



Member Since: 01 Feb 2009
Location: Aberdeen-Angus
Posts: 755

Scotland 2012 Range Rover Westminster TDV8 Orkney Grey

Not interested in faking the service book. As has been said already, I wouldn't be doing t if I wasn't happy with them and I'll be much happier than I would be with the local dealers (and ex-employers of the guys I'm using). I must say that I'm surprised at the results of the poll so far (though it's hardly a large sample). Thanks for your input - even the name callers! Laughing The older I get, the more I realise that people confuse wrinkles for wisdom Smile

Post #11296 19th Jan 2010 9:39pm
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VMPP



Member Since: 12 Jul 2009
Location: Lisboa
Posts: 410

Portugal 2007 Range Rover Vogue TDV8 Buckingham Blue

Well, you wouldn't be really faking it, more like ''bending'' the service book.....

The parts are there, the manpower is there, it just needs a stamp....

Don't know if you guys in Britland do check service books against invoices, phones to the ''stamper'' etc...but here nobody cares about that...As long as its got a stamp its good....

And besides that, the stamp only matters for the first 5-6 years of ownership, after that its the invoices that count to your car value.

So, as it's been said, for your estimated ownership of 30+ years Very Happy , it really doesn't matter. Only the safeguard of the warranty for these first 3 years is important.

Post #11300 20th Jan 2010 1:20am
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GKP



Member Since: 01 Aug 2009
Location: Hants
Posts: 75

United Kingdom 2003 Range Rover Vogue 4.4 V8 Cairns Blue

There are some buyers who will value the Indie servicing far above the monkeying at a main dealers. Any residual value that may or may not be lost when selling will be more than compensated for by the lower cost of going to your Indie.

Don't forget, you'll probably be going to your Indie once per fault/service rather than the constant to-ing and fro-ing you get with a main dealer as they replace components as part of their 'Fault Finding'. That's a tank of fuel saved each trip! Not sure you should be reading this bit.

Post #11307 20th Jan 2010 9:36am
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doug



Member Since: 17 Apr 2009
Location: montrose ish
Posts: 12

Scotland 2007 Range Rover Vogue SE TDV8 Java Black

hey jmc,
interested what indie your using as it looks like we're in the same boat regards our local dealer,burnt their bridges with me too,personally i dont think it matters who services the car as long as its done properly,also like its been said if you go to an independent you usually only go once.

Post #11334 20th Jan 2010 7:20pm
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JMC



Member Since: 01 Feb 2009
Location: Aberdeen-Angus
Posts: 755

Scotland 2012 Range Rover Westminster TDV8 Orkney Grey

Hi doug - judging by your location, I'd say you will have an 01674 code - same as me! Wink

Going to Mann Automotive in Laurencekirk. Richard and Barry are good lads and know their stuff. They both own and work on Solihull products (Barry runs a FFRR V8 ) and they have probably forgotten more than 'that' local dealers latest 'technician' has ever learned.

They are over-run with full fats and D3's getting worked on every day. Just don't expect warranty work, a courtesy car or a follow-up questionnaire. Rolling Eyes The older I get, the more I realise that people confuse wrinkles for wisdom Smile

Post #11354 20th Jan 2010 10:58pm
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JMC



Member Since: 01 Feb 2009
Location: Aberdeen-Angus
Posts: 755

Scotland 2012 Range Rover Westminster TDV8 Orkney Grey

1st service done today. 14997miles on the clock. ALL LR genuine parts and 1.8 hours labour rounded up to 2.0......... Total cost.......






























£210 inc VAT! Shocked Shocked Shocked The older I get, the more I realise that people confuse wrinkles for wisdom Smile

Post #11645 25th Jan 2010 8:16pm
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