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Spridget



Member Since: 09 Dec 2023
Location: Northumberland
Posts: 156
United Kingdom 2015 Range Rover Vogue SDV6 Corris Grey
Air Suspension Not in Customer Mode??

Ok so some people never learn not to fiddle.

I was looking through the screens on the iCarsoft LRV3 and it looked as though I could calibrate the ride heights even though I've been told that you can't with this tool. I got as far as a screen for entering figures for each corner and thought OK that's far enough I'll just go back.
Now I have a message 'Air Suspension not in Customer Mode' and another ' Adaptive Dynamics Fault'
Any advice or ideas most welcome and I'll promise to never fiddle again.
Thanks
Pete

PS I tried a hard reset without any joy
Post #683212 19th Jan 2024 2:54pm
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Spridget



Member Since: 09 Dec 2023
Location: Northumberland
Posts: 156
United Kingdom 2015 Range Rover Vogue SDV6 Corris Grey

Just been and had another look. I get a screen with the option to 'enable air suspension' press ok and the next screen says, ''Communication failure. Application failed' Crying or Very sad
Post #683219 19th Jan 2024 3:51pm
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Spridget



Member Since: 09 Dec 2023
Location: Northumberland
Posts: 156
United Kingdom 2015 Range Rover Vogue SDV6 Corris Grey

Back out there at the crack of dawn and somehow managed to reset it., It would seem that the iCarsoft won't let you go as far as the calibration page then change your mind and go back. I went through the whole process of measuring heights as directed on the tool and at the end it said 'Calibration Unsuccessful' and reset itself. Surprised ???Don't understand it but don't care....it's working again and I'm done fiddling...Till the next time. Wink
Post #683321 20th Jan 2024 2:10pm
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Sachp1993



Member Since: 22 Jan 2024
Location: Bedford
Posts: 2
United Kingdom 

How did you do the fix? I need help asap pleaseee
Post #683497 22nd Jan 2024 4:52am
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GraemeS



Member Since: 06 Mar 2015
Location: Wagga area
Posts: 2488
Australia 2012 Range Rover Autobiography TDV8 Bournville

If the suspension is in tight tolerance mode then switch off the engine then restart it, but that might not get it out of calibration mode.
Post #683498 22nd Jan 2024 5:10am
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Spridget



Member Since: 09 Dec 2023
Location: Northumberland
Posts: 156
United Kingdom 2015 Range Rover Vogue SDV6 Corris Grey

Sachp1993 wrote:
How did you do the fix? I need help asap pleaseee

I think the main problem was low battery voltage. I charged the battery overnight then next day carried on with the calibration procedure. At the end of it it said "Calibration unsuccessful" but then the suspension reset so it either won't let you back out or the battery voltage might well be a factor. I've heard it said that it's a good idea to have the engine running when messing with diagnostics so that the voltage is steady.
I'm still confused about calibrating with icarsoft but won't be messing with it again ......till I have to.
Sorry for the late reply, hope you got it sorted
Post #683506 22nd Jan 2024 9:22am
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Sachp1993



Member Since: 22 Jan 2024
Location: Bedford
Posts: 2
United Kingdom 

Ah okay, I still didn't manage to fix the issue yet....

Should I try the tight tolerance mode? I'm using my OBD2 Thinkdiag FYI.

Really need this fixed and the warning message gone ASAP.
Post #683562 22nd Jan 2024 5:51pm
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Spridget



Member Since: 09 Dec 2023
Location: Northumberland
Posts: 156
United Kingdom 2015 Range Rover Vogue SDV6 Corris Grey

Maybe an indie or at least a garage with decent diagnostic equipment would be the way to go. Did the fault just appear or were you having problems with it?
Post #683572 22nd Jan 2024 7:03pm
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Spridget



Member Since: 09 Dec 2023
Location: Northumberland
Posts: 156
United Kingdom 2015 Range Rover Vogue SDV6 Corris Grey

Maybe an indie or at least a garage with decent diagnostic equipment would be the way to go. Did the fault just appear or were you having problems with it?
Post #683574 22nd Jan 2024 7:06pm
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ajnath04



Member Since: 22 Apr 2024
Location: Atlanta, GA
Posts: 2
United States 2016 Range Rover HSE 3.0 SC V6 Fuji White

Hey guys I was messing around with the GAP IID tool and try to get the height of the car lower for the Range Rover L405 2016 model, and not I have a warning " Suspension not in Customer Mode"

What should I do?
Post #692914 18th May 2024 6:06pm
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