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nbunney



Member Since: 10 Aug 2008
Location: Lancashire
Posts: 2031

United Kingdom 
Warranty claims / Buy Back

My indie told me yesterday that he has already had a couple of vehicles in for warranty work and 1 was so serious the dealer bought it back.
D350 with a cracked rear subframe Rolling Eyes

Post #633844 7th Jun 2022 6:55am
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dhallworth



Member Since: 10 Oct 2011
Location: Glasgow
Posts: 3068

United Kingdom 2012 Range Rover Autobiography TDV8 Baltic Blue

That surprises me given how new the L460 is. I'd have thought people would only be taking these back to the dealerships rather then independents. 2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2007 Range Rover Supercharged in Java Black with Ivory Leather
2012 Range Rover 5.0 SC Autobiography in Indus Silver with Jet/Ivory Interior
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

Post #634054 8th Jun 2022 3:28pm
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aja500



Member Since: 15 Oct 2017
Location: South East
Posts: 818

United Kingdom 2019 Range Rover Autobiography 5.0 SC V8 Aruba

Can't possibly be true

Post #634448 12th Jun 2022 6:44pm
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Phoenix



Member Since: 16 May 2022
Location: Gone
Posts: 1631

United Kingdom 

A buy-back wouldn't happen unless there were three failed repairs or the DP authorised it on 'goodwill' - would have to be a pretty big customer for that to happen without at least one warranty repair though. If that was the case, unlikely to be using an independent, especially for in-warranty diagnosis....

Post #634457 12th Jun 2022 7:35pm
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Polarbear



Member Since: 13 May 2017
Location: Solihull
Posts: 52

United Kingdom 

They had my L405 6 months and wouldn’t entertain a buy back so doubt this story.

Post #634479 12th Jun 2022 9:51pm
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recordman



Member Since: 08 May 2013
Location: Kent
Posts: 114

United Kingdom 2017 Range Rover Autobiography SDV8 Aruba

I expect a dealer would be delighted to buy back a L460, fix it and then resell it as a used car with a £20k margin. 2017 SDV8 Autobiography

Post #634481 12th Jun 2022 10:00pm
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Kot



Member Since: 10 Mar 2021
Location: broadland
Posts: 1195

United Kingdom 

One wonders how the subframe got cracked?
A design issue?
surely you wouldn't go off road in a new Car Rolling with laughter Rolling with laughter Rolling with laughter Rolling with laughter Rolling with laughter 2018 SE SDV8 4.4 Byron Blue

Post #634518 13th Jun 2022 1:22pm
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cass



Member Since: 12 Oct 2011
Location: northumberland
Posts: 731

United Kingdom 

I find it hard to believe it possible that Land Rover could release a faulted new car onto the market.
Given their hard won reputation for producing well developed cars built faultlessly with world class QA procedures ensuring class leading customer satisfaction, it is unthinkable that a car with a serious problem could reach a customer.
Surely if a turd did float out of the showroom door they wouldn't try to buy it back to hide the evidence? Wink

Post #634546 13th Jun 2022 6:18pm
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CS



Member Since: 14 Apr 2015
Location: Edinburgh
Posts: 1373

Scotland 2017 Range Rover Autobiography 5.0 SC V8 Corris Grey

A "buy back" could be a customer rejection of a materially defective car under the Consumer Rights Act rather than something the dealer or LR have chosen to do. If there is something of a design fault it would also be a way of keeping a lid on the story and not having pressure for a recall, as suggested by cass. Only Range Rovers since 1988

Post #634604 14th Jun 2022 1:42pm
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7 CDB



Member Since: 18 Dec 2017
Location: Lincoln
Posts: 134

United Kingdom 2017 Range Rover Vogue SE TDV6 Loire Blue

cass wrote:
I find it hard to believe it possible that Land Rover could release a faulted new car onto the market.
Given their hard won reputation for producing well developed cars built faultlessly with world class QA procedures ensuring class leading customer satisfaction, it is unthinkable that a car with a serious problem could reach a customer.
Surely if a turd did float out of the showroom door they wouldn't try to buy it back to hide the evidence? Wink


Is this a joke 😂😂😂😂
Although this situation never did happen 👍

Post #634617 14th Jun 2022 4:24pm
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