Home > General > Dealer scratched car |
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Vogue Member Since: 31 Jan 2008 Location: on the hill Posts: 3736 |
there is one simple answer, get your own back on the loan car
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5th May 2011 4:07pm |
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sportin Member Since: 12 Mar 2011 Location: USA Posts: 26 |
Good luck....... The exact thing happened to me...... O had to file a claim with my own insurance 2006 RR 4.4 HSE
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5th May 2011 5:15pm |
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Neil E Member Since: 05 Jan 2010 Location: North West Posts: 56 |
Went back to dealers today.
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5th May 2011 10:23pm |
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SteveMFr Site Sponsor Member Since: 22 Nov 2009 Location: Strasbourg, France Posts: 1641 |
Huh. Don't suppose many of you guys ever take your RR's off road?
Of course you need to be intimidating after a certain point. And before that point, if you're polite etc, you may achieve more by being friendly. Exactly what RRUK is saying. You're about to cost the dealer the profits of the next 5 customers combined - and any good businessman will have to weigh the benefits/drawbacks of customer satisfaction/reputation vs. his reason for being there: making money. The only way you don't need to be at least mildly intimidating is if the dealer a.) accepts responsibility in a perfectly obvious case because he's reasonable, b.) he earns way too much money and doesn't care/is more worried about his rep, c.) he's a spineless, brown-nosing moron who wants to please everyone regardless of cost (not the type of person you want working for you ).
Now that's a pretty pretentious statement. I got my first job working as a gopher for a Mercedes/Porsche/Audi dealer in the US shortly after getting my drivers license at 16 - over 25 years ago ( ). There were numerous customers back then who considered the factory finish of their cars sub-standard. And who could rightly be qualified as 'extremely anal'. RRC 2Dr, RRC 4Dr, P38, and 2 L322s (wife thinks I'm nuts - prob right, too) |
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6th May 2011 6:42am |
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Seepee Member Since: 17 Apr 2007 Location: Derbyshire Dales Posts: 100 |
I think that comment mirrors what the people at dealers generally think about customers like me who do complain,the comment I got and keep getting is they are all like that so why are you complaining.
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6th May 2011 7:01am |
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Fox Member Since: 02 Apr 2010 Location: Essex Posts: 2313 |
I wonder what the answer was. I had them on the edge of the bonnet from a jacket zip. Any car cleaner who is half decent does not wear anything that can damage the car while washing it! |
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6th May 2011 9:05am |
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alanm_3 Member Since: 19 Feb 2011 Location: my House, unless I’m not at home, in which case I’m somewhere else. Posts: 6716 |
Funny you should mention zips etc. A few years ago, during my "Porsche phase" aka midlife crisis, myself and some other enthusiasts arranged for a detailer of some repute to come to Glasgow and do our cars. All looked well when the guy turned up in a very professionally prepared van with all the gear.
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6th May 2011 9:19am |
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Vogue Member Since: 31 Jan 2008 Location: on the hill Posts: 3736 |
yes many of us do take our vehicles off road and tow with them. Mine is off road most days in the winter either work or leisure related.
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6th May 2011 9:34am |
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SteveMFr Site Sponsor Member Since: 22 Nov 2009 Location: Strasbourg, France Posts: 1641 |
Which comment, mine? I wasn't necessarily using 'anal' in a derogatory sense, if that's what you meant. Read the post one above mine by the OP: he describes himself as 'anal'. I've used this term to describe myself at times too. Jeez, I thought I could bring this up here w/o getting bashed. Get bashed enough when I use the term in a conversation w/my wife. RRC 2Dr, RRC 4Dr, P38, and 2 L322s (wife thinks I'm nuts - prob right, too) |
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6th May 2011 9:47am |
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Stephen.125 Member Since: 25 Jun 2009 Location: Frodsham Posts: 1506 |
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6th May 2011 10:10am |
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Seepee Member Since: 17 Apr 2007 Location: Derbyshire Dales Posts: 100 |
Steve,
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6th May 2011 11:17am |
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SteveMFr Site Sponsor Member Since: 22 Nov 2009 Location: Strasbourg, France Posts: 1641 |
No prob. Although I've gone away from that (used to be into perfect cars for a while) I can understand completely. Now I just want the RR to be able to look good from 10' when standing in front of the opera or something (not that I go to the opera). As Vogue said, doing it by design is still different than morons doing it for you.
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6th May 2011 4:08pm |
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Seepee Member Since: 17 Apr 2007 Location: Derbyshire Dales Posts: 100 |
Just just given me some ammo I think,the dealer is insisting they used a sponge and not a brush,just wondering if they then used one of those rubber blades to take the water off and thats whats scratched it Banished back to RRS for the moment !!! |
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6th May 2011 4:59pm |
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