ilard wrote:

This doesn’t help here, but I am honestly baffled why folks take the LR warranty, it’s like tissue paper compared to the competition. I favour Warranty Direct but there are others. WD would have settled this no questions asked in my experience.

In terms of your miss-selling claim, the law is definitely on the side of the consumer and it’s worth pursuing, but this might drag in for ages. Hopefully sanity prevails!

I thought some of our experiences with Taggarts were rough, this is a whole new level!

I hope you get the resolution you want without to much fuss.

David. 2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2012 Range Rover 5.0 SC Autobiography in Indus Silver with Jet/Ivory Interior
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

Thanks David.

Ive passed to a lawyer now to handle now.

Needless to say JLR have been pretty useless too. I think they don't get that they solicit the sale of the warranty, then don't understand how poorly their customers are treated by dealerships to support the warranty......it could have all been avoided by now, but I'm far too tenacious for that!! And I do believe they could have simply handled it all so much better........

JLR call recordings turned up this morning....the best one is

JLR: "So sir what do you expect us to do for you now?"
Me: "I'd like you and Taggarts to pickup the bill thanks"
JLR: "Well thats not gonna happen"
Me: "Well if you knew that then why ask me, why not just say that, what sort of game are you asking me to play?"
JLR: "Sorry Sir you re right, we did know that answer, and I apologise.....but we are still not paying for it"
Me: "Cool, I'll just hand off to my lawyer"
JLR: "Whatever......"

I might have slightly altered the last reply but its summarised pretty well.....lol

The problem they have is I dont care now!!

Taggarts have told JLR - Ive to pay for it, or pick my car up! OH yeah thats the one now with no MOT and not roadworthy and in bits......hmm......good luck!!! all smug in my new plug!

2021 Westminster Black D300
2013 Vogue SE - gone
Some Porsche Cayenne guff pretending to be a 4x4!!
2006 Vogue
2004 Vogue
2001 Vogue

Have a chat with Douglas at Prestige Jaguar Land Rover in Paisley.

He’s administered the warranty on our cars and looks after 2 Range Rovers, a Freelander and an XFR for us now. I cannot fault them. The XFR has the JLR approved warranty on it and he’s done all the work for me.

I can’t praise them enough. Someone who knows the product inside out and doesn’t bullshit.

David. 2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2012 Range Rover 5.0 SC Autobiography in Indus Silver with Jet/Ivory Interior
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

Thanks David, will keep him in mind for future.

I will only have the Evoque until July, and the FFRR until Sept/Oct I would think now, so hopefully like the previous 3 years I wont have much trouble as in general my car is excellent quality, and Ive just been unlucky I think in this instance.

If it was a 300 quid bill I wouldn't even both, but at 2700 which is about 10% of the car value now, I'm happy to pursue JLR in the first instance.

Thanks for the info tho, it might help others not fall into our trap.

Paul all smug in my new plug!

2021 Westminster Black D300
2013 Vogue SE - gone
Some Porsche Cayenne guff pretending to be a 4x4!!
2006 Vogue
2004 Vogue
2001 Vogue

Hi Paul
I'm interested in how this turned out.
Regards
Stuart