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chris595959

Member Since: 09 Jan 2012
Location: Brighton
Posts: 61

2015 Range Rover Autobiography 5.0 SC V8 Mariana Black

Best Dealer

I want to purchase a 22my SV and would like any recommendations for a dealer who treats you accordingly when you spend a large sum
South coast preferably but not Harwoods
Any ideas please

28th Oct 2021 2:43pm

Alistair

Member Since: 11 Feb 2011
Location: Peterborough / Bordeaux / Andorra
Posts: 7926

2013 Range Rover Vogue SE SDV8 Santorini Black

I found Matford in Exeter to be excellent.

28th Oct 2021 2:52pm

aja500

Member Since: 15 Oct 2017
Location: South East
Posts: 821

2019 Range Rover Autobiography 5.0 SC V8 Aruba

Re: Best Dealer

I feel your pain, Harwoods of Lewes (now Brighton) are the worst!

I made an enquiry there 6-7 months ago, the salesman wasn't even slightly interested and didn't bother to call me back as agreed.

I've just placed an order with Land Rover Tonbridge following a less than great buying experience elsewhere. They definitely seem better and the contact there has promised to provide me a better standard of service.

If you have no better offers, PM me and I'll send you the Senior Sales Executive's details who I'm dealing with, together with a prompt to him.

28th Oct 2021 7:07pm

Brunel

Member Since: 10 Apr 2019
Location: Bristol
Posts: 128

2017 Range Rover Autobiography 5.0 SC V8 Aruba

Avoid Guy Salmon (any one) at all costs

28th Oct 2021 9:46pm

chris595959

Member Since: 09 Jan 2012
Location: Brighton
Posts: 61

I purchased my last 2018 AB from Land Rover Tonbridge and have never been treated so badly hence my original post
Are there any dealers who consistently provide good customer service .
Prepared to travel to be be treated respectfully

29th Oct 2021 5:53am

aja500

Member Since: 15 Oct 2017
Location: South East
Posts: 821

That doesn't sound good!

To be honest, in the 20 years that I've owned Range Rovers and moved around the country, having dealt with dealerships from the South Coast and Guildford, to Sheffield and Newcastle, I've never found one that I would ever describe as "good".

Sadly, you just have to get used to it, or buy another brand!

29th Oct 2021 6:02am

AnotherMutley

Member Since: 16 Jan 2017
Location: Kent
Posts: 400

Have you tried Hunters/Inchcape LR in Norwich?

If you drop me a PM, I can give you the details of a guy I dealt with who was really good, always called back and at the time gave the best price and I felt like he wanted my business.

29th Oct 2021 7:21am

Chalky

Member Since: 10 Feb 2018
Location: Marshfield, Bath
Posts: 899

Dick Lovett in Trowbridge were good and although I didn't buy from them, Matfords, Exeter were quite attentive.

Staff at dealerships are getting younger by the day, and I would suspect that most of us are of an older generation where "attentive service" was the norm. Times (unfortunately) have changed as has the amount of time people stay in their jobs, hence the high turnover of staff The chap I dealt with at (the then, Ottons at Salisbury) in 2010 when I bought a new Disco4 was amazing; just like an old style Bank Manager (what happened to them???) who knew the cars inside out, was a part-time farmer and was just very good and a pleasure to talk to! All LR cars from 1984
2021.5 Vogue SE D300 Carpathian Grey
2018 Vogue SE British Racing Green GONE

29th Oct 2021 10:16am

Ocean53

Member Since: 14 Feb 2018
Location: Chichester
Posts: 75

Have to say I found Guy Salmon in Portsmouth to be very good. ( and I live within 2 miles iof Harwoods!!)

29th Oct 2021 10:37am

Andy S

Member Since: 16 Jun 2013
Location: Sevenoaks
Posts: 1018

2015 Range Rover Vogue SE SDV8 Aintree Green

I’ve used Harwoods Edenbridge for years, never had an issue with them. Can’t speak for other branches, especially if in large towns.

29th Oct 2021 12:57pm

Kot

Member Since: 10 Mar 2021
Location: broadland
Posts: 1200

AnotherMutley wrote:
Have you tried Hunters/Inchcape LR in Norwich?

If you drop me a PM, I can give you the details of a guy I dealt with who was really good, always called back and at the time gave the best price and I felt like he wanted my business.

LOL they all want your business they all treat you well before the car is handed over. Norwich is no different, but found them not so flexible at reducing their prices. 2018 SE SDV8 4.4 Byron Blue

29th Oct 2021 1:15pm

recordman

Member Since: 08 May 2013
Location: Kent
Posts: 114

2017 Range Rover Autobiography SDV8 Aruba

Ocean53 wrote:
Have to say I found Guy Salmon in Portsmouth to be very good. ( and I live within 2 miles iof Harwoods!!)

I too bought my used car from GS in Portsmouth in 2019. I was treated well during the sales process and the car was presented perfectly. I can't vouch for their servicing as Portsmouth is far from where I live and I've been using Barretts in Canterbury for a few years now with whom I'm reasonably content. 2017 SDV8 Autobiography

29th Oct 2021 1:16pm

AnotherMutley

Member Since: 16 Jan 2017
Location: Kent
Posts: 400

Kot wrote:
AnotherMutley wrote:
Have you tried Hunters/Inchcape LR in Norwich?

If you drop me a PM, I can give you the details of a guy I dealt with who was really good, always called back and at the time gave the best price and I felt like he wanted my business.

LOL they all want your business they all treat you well before the car is handed over. Norwich is no different, but found them not so flexible at reducing their prices.

Genuinely found them alright, they were the only dealer that returned my initial call, everyone else either wanted full retail or knocked a token amount off, they didn't, they wanted to do a deal. There was a paint defect on the door identified at handover, they arranged for the repair with my local dealer. This was when they were Hunters, don't know if its changed since they've become Inchcape.

Sadly, everyone will have good and bad to say about experiences with dealerships, with the launch of the new car, can't see their attitude to customers improving, as Chalky said, the demographics of the sales person has changed.

29th Oct 2021 1:24pm

AndyS

Member Since: 27 Feb 2016
Location: Lymington, Hampshire
Posts: 402

Hendy in Salisbury, speak to Louis (Sales Manager) or Jonny, excellent service for me and always do what they say.

Bought several cars from Louis at his previous location in Christchurch and can't fault the service received.

29th Oct 2021 6:44pm

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