bought an iid bt tool second hand ,followed gaps change of ownership guide to the letter couldn't get no further due to the following, showing i,m connected then under available devices has, tool does not respond , tried most of the weekend me right off to be frank , got an android phone not a cheapy one google pixel 4a, anybody had similar issues with android phones as i'm thinking that maybe it, screen shot below thanks.

Click image to enlarge

If it's second hand you need to get the last owner to give you his login so you can remove it from his account... email gap, they will help you sort it out...  Pete

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2014 L405 Autobiography SDV8 4.4 Loire Blue Ebony interior
2011 L322 Vogue SE 4.4 TDV8 Baltic Blue. Parchment over Navy Interior. Sold
2012 L322 Autobiography 5.0 Supercharged Ipanema Sand, Jet Interior. Sold
2002 L322 Vogue 4.4 V8 Epson Green, Ivory over Aspen Interior (Fatty Offroader) Sold
-Click for Project Fatty off roader-

As Pete says, the previous owner may need to unlock it by emailing gap on
support@gap-diagnostic.com
I did just this over the last few days and Patrick at Gap was (not surprisingly) on the ball and everything was sorted very quickly
(Forgot to say that I’m a slave to Apple so can’t advise on the Android question) 2017 Jaguar F Pace 25t Portfolio - still part of the JLR family 😀
2009 3.6 V8 (MY2010) - my first ever diesel! - now also gone
2004 4.4 V8 Petrol Vogue - now gone

Lovely thanks chaps, I've been calling it every thing as i said thinking it maybe my phone , much appreciated

I had the same issue mate. Speak to Patrick n you will get it all sorted.

I am an apple-phobe and can report no problems at all using an Android phone. (also a Goggle Pixel something or other as it happens!) Bish.

2005 110 TD5 CSW
2011 TDV8 Vogue SE (gone)

Thanks gents, contacted the seller he got hold of gap they removed his pass seller couldn't have been more helpful, as for gap great customer service. I'm not going to be able to get to the car till the weekend so fingers crossed.