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Doodle



Member Since: 02 Nov 2013
Location: Midlands
Posts: 127

United Kingdom 

Should also add that could be a problem ref IOS 11 install ????

Post #454162 16th Oct 2017 8:04am
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Doodle



Member Since: 02 Nov 2013
Location: Midlands
Posts: 127

United Kingdom 

Installed Update IOS 11.0.3. Hoping for successful connection.

Alas, still same message 'Network Problem'.

Somewhat frustrating Big Cry

Post #454168 16th Oct 2017 8:27am
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jumpin mouse



Member Since: 28 Feb 2016
Location: North West
Posts: 222

United Kingdom 2015 Range Rover Autobiography SDV8 Aruba

I've just had a call from a very polite gentleman from JLR telling me that it is the most recent update to the Incontrol software that is not compatible with current smartphone software and said that it was affecting both Android and Apple products. Engineers are working on a solution and I should watch out for an update to the App. No ETA for the solution.

Post #454186 16th Oct 2017 10:57am
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Doodle



Member Since: 02 Nov 2013
Location: Midlands
Posts: 127

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Thank you for this important info. Razz

I was ready to contact LR customer services, but will now hold back.

I wonder if the offending update is across all the LR range or even all the JLR range???

Post #454189 16th Oct 2017 11:21am
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ADI



Member Since: 13 Oct 2017
Location: South Yorkshire
Posts: 70

England 2016 Range Rover Vogue SDV8 Fuji White

I believe only Apple iOS are affected.
My Android App working well.
Andrew BMW X3 30e XDrive M Sport
GoneBMW 330e
Gone MY2016 RR Vogue Fuji White SDV8 with a few extras...
Gone MY2016 Discovery Sport HSE

Post #454191 16th Oct 2017 11:28am
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Vogue



Member Since: 31 Jan 2008
Location: on the hill
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Still no better all I am getting is this really irritating message - On an iPhone all latest updates including the App - is this what others are still getting please - in case it's just me Sad

Click image to enlarge
 2021 L405 Vogue SE 4.4 V8 DIESEL ~ #17

Post #454491 18th Oct 2017 9:34pm
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maxh



Member Since: 29 Jul 2016
Location: Blighty
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United Kingdom 2016 Range Rover Vogue TDV6 Corris Grey

I'm still getting the network error message.

Post #454506 19th Oct 2017 7:21am
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maxh



Member Since: 29 Jul 2016
Location: Blighty
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United Kingdom 2016 Range Rover Vogue TDV6 Corris Grey

The IOS app has been updated today and it now works.

Post #454552 19th Oct 2017 11:43am
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Vogue



Member Since: 31 Jan 2008
Location: on the hill
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Result - now working ! 2021 L405 Vogue SE 4.4 V8 DIESEL ~ #17

Post #454564 19th Oct 2017 1:23pm
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jumpin mouse



Member Since: 28 Feb 2016
Location: North West
Posts: 222

United Kingdom 2015 Range Rover Autobiography SDV8 Aruba

Not mine Big Cry

Anyone else tried it today, mine has same error message as for last couple of weeks.

Post #454567 19th Oct 2017 1:34pm
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Vogue



Member Since: 31 Jan 2008
Location: on the hill
Posts: 3747

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Have you downloaded todays update from the App Store 2021 L405 Vogue SE 4.4 V8 DIESEL ~ #17

Post #454569 19th Oct 2017 1:39pm
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jumpin mouse



Member Since: 28 Feb 2016
Location: North West
Posts: 222

United Kingdom 2015 Range Rover Autobiography SDV8 Aruba

No, but that's a pretty good suggestion, obvious really but I still didn't think to do this.

However, I cannot see how to do it. I see that version 1.69.3 was released two hours ago but not how to download the update. It isn't showing as an update waiting to be installed. Any advice for what seems to be a numpty? I normally manage fine but not this time.

Post #454573 19th Oct 2017 1:47pm
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Vogue



Member Since: 31 Jan 2008
Location: on the hill
Posts: 3747

United Kingdom 

Log onto the App Store - mine came up with a list of Apps that needed updating? I just clicked on the InControl App and it does it all automatically - working perfect now - it's taken 3 weeks... 2021 L405 Vogue SE 4.4 V8 DIESEL ~ #17

Post #454575 19th Oct 2017 2:00pm
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jumpin mouse



Member Since: 28 Feb 2016
Location: North West
Posts: 222

United Kingdom 2015 Range Rover Autobiography SDV8 Aruba

Thanks Vogue, but I don't see that, a couple of other Apps had updates waiting but not that one. I don't suppose me being in Canada for a few days could maybe affect this but I can't really see why. I'll keep checking it to see if anything changes but I'm home Monday anyway.

Post #454581 19th Oct 2017 2:35pm
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Doodle



Member Since: 02 Nov 2013
Location: Midlands
Posts: 127

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Nothing on my ipad updates either!!!!!

Post #454597 19th Oct 2017 4:58pm
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