Vehicle was parked on a main road and a county council lorry swiped it. I have all the details, they have admitted responsibility and I have informed my insurance company.

They have an accident management company but I was wondering should I just let my insurnace company handle it?

Pros and cons advice would be useful.

Thanks

Unless there are complications, I'd leave it to the insurance.

When I had a prang, I insisted it went to the main dealer body shop - insurance co moaned but agreed. They asked more than once if I'd take it to their preferred place for a quote - I just said no, I wanted it to go somewhere independent and not to the lowest bidder for their contract.

Mine was a perfect repair - no complaints at all.

Gutted, feeling your pain. Had exactly the same thing happen to mine after only 12 hours of happy ownership.
As the truck driver admitted responsibility I left it all down to my insurance company and their accident management. All went pretty smoothly considering, albeit not the quickest turnaround. Just keep on their backs until you get it sorted.
Good luck. Life is what happens while you�re making other plans.

Bad luck Mark - at least you have all the details.

Having gone through dealing with insurance companies recently I would say its probably easier to get your own insurance company to deal with especially now you have told them.

This is just my experience and 2p worth

Using your insurance company

The Cons - it will show as a claim against you until it is settled (only a problem if renewal time is coming up and your no claims isn't good (although actually now you have reported it, it will still show as a claim until fault has been confirmed

The Pros - your insurance company will approve repairs almost immediately and look after you better, will use a recommended repairer or your own (depending on their terms) and probably sort out a like for like rental car as its a non fault
- easy to chase when things are taking to long in the event of a problem
- longer warranty on repair

Using their management company
The Cons - will be run at their pace, courtesy car will be bare minimum bodyshop Micra, likely to not have a choice of repairer, possibly limited warranty on repair, will still have to get liability in writing to show your insurance company to confirm non fault record of accident and costs will be controlled by them
The Pros - you shouldn't have to do anything

You need to make sure that if you don't use your insurance company that you make sure your insurance company have recorded it as non-fault (they may still show it as fault until they are confirmed as having no liability

Best of luck
Nick Current Fleet:-
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Use their management company but insist on a like for like car whilst yours is being repaired and that you have final say on the repairer.
they may not like it but as your not at fault then you are entitled to not be inconvenienced and it will also make sure that they get it done quickly as it'll keep the hire car costs down.

If they don't agree then tell them that you'll use your insurance company and they will be passing on all costs incurred. Regards
Mark

2012 Westminster
GONE - 2007 Java Black FF Vogue, with Ivory interior

If the Council is the claims management company's client they will presumably have a duty to do the best they can for the Council. You would be your insurers' client and so their duty would be to do their best for you. How that works out in practice would remain to be seen, but of those two choices I would get the insurers to deal with it, unless they say that will cost you more, directly or indirectly. I expect it will count as a "claim" for NCD purposes anyway, fault is generally not the determinant.

I had a milk delivery lorry scrape the back of my first Classic - it drove off and when I caught up with it the driver claimed not to have been aware he had hit me. Anyway I got the necessary details and just dealt with the claim myself, it wasn't that difficult, I got one estimate from the indy that I used to look after it, that was accepted and the milk company's insurers reimbursed me when I had the invoice. It would have been cheaper than your repair though. No hire cars in those days, I just used my motorcycle. Only Range Rovers since 1988

Not nice, but what is written on the tailgate ? Hope you get it sorted

let your insurance deal.

Tell them as it's definitely not your fault you won't accept anything other than approved bodyshop, and like for like courtesy car from the other party.

As its the council it won't be a 2 bit insurer, so I would like to think it would all go smoothly! There is nothing that can't be fixed with a hammer😜😜
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Sounding like the majority are erring on the side of own insurance handling it.
Thanks for all the advice.

Often, in these cases, it can be advantageous to deal directly with the offenders insurers.

They have a vested interest in mitigating cost so timing should be quicker.

As long as they agree to like for like replacement car and work done at a garage of your choice, I would say that's the best way.

Your own insurer should theoretically be proactive in getting things done but I bet they won't be anywhere near as proactive as you, dealing with the 3rd parties insurer.

Good luck. 2017 5.0 Autobiography Supercharged
2005 Merc SL350
2005 Disco HSE 2.7 oil burner

Some one I know who was hit from behind once and whose vehicle received a fair amount of damage just went straight to a solicitor and asked them to mediate between the insurance parties and pursue claim for related losses due to this no fault accident. Says it worked out very well with no hassle and repairs completed to a good standard and incidental losses covered.

I think it basically comes down to getting the work done at the place of your choosing & getting a replacement vehicle.

Your own insurance company will skimp if they think they are footing the bill, but will be quite accommodating if it's clear from the outset that they aren't.

I would never go thru my own insurance, if they have admitted full liability then their insurance should have contacted you but im guessing they are using an accident management company to avoid their insurance to a certain extent and just pick up the inflated bill.

FYI you may find it challenging to get an equal hire vehicle. maybe a nissan micra or Poxhall Insignia equivalents....

For repair chose you own place that others reccomend to use, not with the cheapest one they reccomend as id want to be looking at a new panel for the rear and thats going to be the whole side and rear painted and blow into the front and other side a little...
Labour alone will be a fortune TBH but there is a good chance its just going to be a CAT-D.
Dont let it off your drive or to sit at a repairers place as once you give them the key there is a 50/50 chance the car will never been seen by you again, there plenty of folk who have had that done

It also means you can then negotiate to keep the salvage for the vehicle and then do a pull repair which would be much cheaper if you were happy with it  FFRR MY06 facelift With TDV8 Alloys Zeros/ATR's
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Lastes is the insurance company of the truck is the same as my insurance. Allianz I have received communication from them to contact Nationwide Crash Repair Centre to arrange repair quotes and Crash Line to arrange rental car. The letter also confirms it is a no fault claim.

IMO don't use your own insurance company or their accident management company, use YOUR own accident management company!

Far quicker and easier!