I just phoned my supplying dealer [no names on this yet] to book in the car for the FBH to be looked at. I was gobsmacked when the service receptionist told me that they reserve the right to charge a £57+VAT inspection charge should the problem be rejected as warranty work. Surely that is a conversation that would be had when they had seen the vehicle and were able to demonstrate why they could not accept warranty claim (maybe for an exhaust bent off road or similar).

The car was new in September and the remote FBH fob doesn't work!

Nick 2019 D5 HSE Lux SDV6 Indus
55 D3 SE
98 MX5 1.8 RS
gone 17 older variants of FFRR

I think you'll find if the car was new in September it will be covered.

Oh I am 100% certain it'll be covered. It is just the principle of telling the owner of a brand new car to be prepared to pay. I know that all car companies need to make sure warranty is not abused but there is a right way and wrong way.

The post was to find out if this is an isolated dealer policy or happens to other FFRR members.

Nick 2019 D5 HSE Lux SDV6 Indus
55 D3 SE
98 MX5 1.8 RS
gone 17 older variants of FFRR

Maybe they're simply trying to protect themselves from having to cover the cost of work which is required because customer has damaged the car eg by misuse?

It's all in the message. Graham

____
Gone: 10MY L320 RR Sport HSE, Ipanema Sand
Gone: 20MY Jaguar iPace HSE, Silicon Silver
Gone: 17MY RR Evoque SE Tech, Loire Blue
Gone: 08MY Discovery 3 XS, Stornoway Grey
Gone: 07MY FFRR TDV8 Vogue, Stornoway Grey

Ho exactly do you 'misuse' a car that is meant ot be designed to handle the worst weather and offroad conditions that can be thrown at it??

If there is mud in the arches do they throw a claim of wheel bearing failure back at you because they could have got a little wet??

Nick Ground wrote:

I just phoned my supplying dealer [no names on this yet] to book in the car for the FBH to be looked at. I was gobsmacked when the service receptionist told me that they reserve the right to charge a £57+VAT inspection charge should the problem be rejected as warranty work. Surely that is a conversation that would be had when they had seen the vehicle and were able to demonstrate why they could not accept warranty claim (maybe for an exhaust bent off road or similar).

The car was new in September and the remote FBH fob doesn't work!

Nick

Had the same issue when my radiator let go. They called after I dropped it off to tell me that the 2 hour labour to get it out to inspect it would be chargeable if it wasn't the problem and the leak was down to damage from stone chip or similar and therefore not a warranty claim. Wasn't that bothered as I was 99% sure it was a split seam, but it wasn't a call I was expecting to get, and I made that perfectly clear to them during the call!