Looks like Land Rover have come full circle and beat the recession trend. Hopefully they will put some of the the extra money they are now making into training their 'trained' technicians so that we can feel a little more at ease when we go for into the dealership for repairs.



Clicky

There's a big training scheme (based in Warwick) for dealership technical staff.

Do they actually get people to attend it though or is it a white elephant scheme the size of the dome?? Big prices, big empty spaces

I'm lead to believe it's heavily used. Remember it's the technical capability they are training there, not the customer facing part of the dealership experience.

They're just getting the training done now to ensure there are sufficient technicians to cover the flood of issues and warranty work that will appear over the next 3 years for the Range Rover Sportage, sorry... I mean the Kia Evoque, oh sod it, even i'm confused now...

Not forgetting the L405 on its way soon (please god make this one properly...)..

I thought both parts are lacking

Would it not make sense though to educate the front end as well as the back end as if the front cant communicate then the back end may do the best job in the world and it wouldn't matter.

PS, im exempting Dan from this as he has always been top notch for me and all of us on here, but the local place to me, wel...

My experience... They should update all their technical literature to include air quotes around technician.

Love the idea that they actually train their technical staff, thought they recrtuited them from pubs.

PMPL, dont watch the early series of 'the garage' on what ever channell its on, one of them came from my local LR dealer!!

Just got back from working away for a week. Phoned up Bristol dealers and explained I have had a breakdown whilst away. called AA raodside assistance but he was unable to pinpoint cause or read the fault codes at all. Car started fine by the road so Managed to get home and immediately rang dealer (2 hrs before closing time) to see if anyone could have a quick look and use their diagnostic machine to get me up and running again as I have to use the RR on the weekend.

Answer...........


Sorry, its a bit late notice and it would be unfair to take one of our engineers off a job they were working on to look at yours!

Thanks Guy Salmon..... You customer service stinks! I certainly won't be using you to service BOTH my FFRRs. You lose.!!

Anyone got any ideas how best to let the dealer/LR know how rubbish they are?

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james,you could post on the 'dealership feedback' section and if even one person reads your story and doesnt go to the dealer you'll have satisfaction.. ... - .- -.




Y. O. L. O.
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Dolphinboy wrote:

Just got back from working away for a week. Phoned up Bristol dealers and explained I have had a breakdown whilst away. called AA raodside assistance but he was unable to pinpoint cause or read the fault codes at all. Car started fine by the road so Managed to get home and immediately rang dealer (2 hrs before closing time) to see if anyone could have a quick look and use their diagnostic machine to get me up and running again as I have to use the RR on the weekend.

Answer...........


Sorry, its a bit late notice and it would be unfair to take one of our engineers off a job they were working on to look at yours!

Thanks Guy Salmon..... You customer service stinks! I certainly won't be using you to service BOTH my FFRRs. You lose.!!

Anyone got any ideas how best to let the dealer/LR know how rubbish they are?

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I'm not sticking up for them, but surely that's not really fair for you to go mad at them.
If they were working on your car to get fixed when promised and another customer called up and asked them to take a look at their vehicle at short notice would you be pleased then if they did the other guys but not yours that was booked in already ?

Maybe they weren't very tactful at explaining why & YES, wouldn't it be nice if these expensive labour charging dealers had enough staff to cover all enquiries immediately......

Actually are there any main dealers that will look at faults immediately ? I've never found one !

Did they not offer to look at it next week ?

Maybe Scarey can move this section of topic to the Dealer Feedback section

Rolo, I acknowledge your point of view, but I wasn't asking them to work on my car, just plug in a computer adn look at the faults and see if I could still drive it safely. Here's how I would have dealt with it.....

"We are really busy up until closing time today and don't have anyone free at the moment but can see you are in an emergency situation sir and can't use your vehicle for fear of it breaking down again. Why don't you drive down to us now and we will try and get someone to look at it if possible. (if necessary pay them a bit of overtime if it goes over 6pm) I can't promise anything but it will be better than nothing at all."

NOT

sorry, all our mechanics are very busy so you will need to book in next week" (I can't as I am not here!) ... no attempt to find out any info from me as whether I am local/do I have an alternative car (I don't 'cos I very kindly lent me other RR to my mate to go to Scotland in!)/is the car being used over the weekend for stg in particular (yes!)

When i had a problem with a different marque and no-one was available at short notice, the (Non-LR) garage had the Dealer principal take off his suit and fit a part! Surprisingly enough I got all my cars serviced with them from then on, even though it was a bit of a trek and there were others nearer.

'nuff said?

UPDATE: subsequently phoned another (MAZDA dealer) garage who do LR servicing and have the correct LR diagnostic equipment (they checked!) whose service dept listened to my problem, spent several minutes trying to get a solution then had to admit defeat as the only LR qualified Tech wasn't there today or saturday (incidentally, Guy Salmon don't even open their service dept on a saturday. Obviously their clientele don't have to work Mon-Fri like the rest of us peons!)

Totally agree with you on the lack of service on a Saturday from main dealers. Almost every other service industry has moved into the 21st century and at least offer 6 day opening except the motor trade. They're more than happy to sell you a car on a Saturday, so they should be open to service them then too.

Wow, that is bad then & I can certainly understand your frustration.

You could email the DP just to vent and hope it might make them realise........although doubtful.

I hope the other garage can help then.

Guy Salmon seem to be a nightmare for courtesy cars if you need one - it's usually a 2 or 3 week wait