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TugRR



Member Since: 11 Jan 2011
Location: Bakewell
Posts: 1199

United Kingdom 
Extended warranties - your experiences, please . . . .

OK, here we go.

After market warranties - what are your experiences ? - I know it's always an emotive subject . . . .

I've had my FF now for a year and took out a warranty with Warranty Direct which is now due for renewal. The cost was not inconsiderable, and i've not had to claim as the car has been as good as gold, except a couple of niggles - easy fixes.

On the renewal, as it's now completed over 80k, they seem "reluctant" to cover "suspension" and "air conditioning", for some reason. When I explained to the very helpful young lady ( Rolling Eyes ) that I would not be renewing with those conditions she has promised to speak with her supervisor and call back . . . I suspect they will provide cover as it's all a game.

But the question is this, has anyone had any experience of having had to claim from one of these companies - good or bad ? I'm thinking of either the above or Warranty Wise. What have they been like come the crunch ?

My car's mileage and age tend to suggest I may be coming up for gearbox issues, so this is a major consideration. Having said that, the car is spot on and drives superbly . . . . .

Thanks in anticipation !

Thumbs Up Where do you go after one of these . . . ?

Post #78319 30th Aug 2011 6:38pm
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pretlove



Member Since: 10 Feb 2011
Location: Bas vegas
Posts: 1865

United Kingdom 2003 Range Rover HSE 4.4 V8 Zambezi Silver

out of intrest what are they charging you for the cover and how long does it last "RANGEISM WILL NOT BE TOLERATED"
www.futuresecurityservices.co.uk
Pretlove says , '' I want my car back Sad "

Post #78324 30th Aug 2011 6:52pm
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TugRR



Member Since: 11 Jan 2011
Location: Bakewell
Posts: 1199

United Kingdom 

. . . . £570 last year (@74k)
£600 this (now 85k)
Rolling Eyes Where do you go after one of these . . . ?

Post #78331 30th Aug 2011 7:12pm
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pretlove



Member Since: 10 Feb 2011
Location: Bas vegas
Posts: 1865

United Kingdom 2003 Range Rover HSE 4.4 V8 Zambezi Silver

thats a lot of money infact thats about the same as my insurance Shocked "RANGEISM WILL NOT BE TOLERATED"
www.futuresecurityservices.co.uk
Pretlove says , '' I want my car back Sad "

Post #78335 30th Aug 2011 7:19pm
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TugRR



Member Since: 11 Jan 2011
Location: Bakewell
Posts: 1199

United Kingdom 

Yup - it sure is . . . . Sad

However, my insurance with Tesco is £350 ! Very Happy

Thumbs Up Where do you go after one of these . . . ?

Post #78384 30th Aug 2011 9:26pm
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pretlove



Member Since: 10 Feb 2011
Location: Bas vegas
Posts: 1865

United Kingdom 2003 Range Rover HSE 4.4 V8 Zambezi Silver

blimey thats good but then again how old are you if you dont mind me asking "RANGEISM WILL NOT BE TOLERATED"
www.futuresecurityservices.co.uk
Pretlove says , '' I want my car back Sad "

Post #78386 30th Aug 2011 9:28pm
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JustinP



Member Since: 24 Oct 2010
Location: Cambridge
Posts: 889

United Kingdom 2006 Range Rover Vogue SE Supercharged Java Black

pretlove wrote:
thats a lot of money infact thats about the same as my insurance Shocked

I guess there's more chance the Range Rover is going to break than you having an accident.

I've just renewed the Land Rover Select warranty on mine which is for cars over 5 years old. It's not cheap at £785 for the year but it does include MOT insurance. 
Gone - Range Rover Supercharged 2006

Post #78391 30th Aug 2011 9:32pm
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TugRR



Member Since: 11 Jan 2011
Location: Bakewell
Posts: 1199

United Kingdom 

Thanks Justin - might look at that if LR will take mine on given the age/miles ?

Hi Pretlove - 43 (but I don't look it . . . Very Happy) - I was surprised as well. Last year I was with Aviva - I would not touch them again with a barge pole. They wanted £20 every time I phoned them ! They wanted nearly £600 to renew. I checked the small print with Tesco several times - it was better cover all round. Apparently it helps if you have a Clubcard (which we do) - I guess they know everything about you from shopping with them Rolling Eyes Where do you go after one of these . . . ?

Post #78396 30th Aug 2011 9:42pm
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AndrewT



Member Since: 20 May 2011
Location: Auckland
Posts: 97

New Zealand 2003 Range Rover Vogue 4.4 V8 Oslo Blue

When I bought my FF I was given an Autoguard Warranty by the supplying dealer.

I can say without any hesitation that Autoguard Warranties are the most useless company I have ever had the misfortune to deal with and their warranties are not worth the paper that they are printed on.

I needed to make a claim when my suspension failed so phoned Autoguard up and jumped through all the many hoops required to claim through their process. They authorised the repair and told me to get it fixed then recover the money through them. Whilst my car was in the garage they were in constant communication with the garage who sent Autoguard photos throughout the repair as requested by Autoguard so that Autoguard could approve the repairs as they went along.

Once I submitted my invoices to Autoguard Warranties they refused to pay, said the work had never been authorised and wouldn't be covered anyway as it happened so soon after I bought the car and suspension wasn't covered under the terms of the policy.

The MD of Autoguard has gone as far as to say that I have made it all up and my version of events is not true.

The idiot is unable to explain why his employees kept phoning the garage and talking them through the repairs, doesn't know what is going on at his company and doesn't even understand the terms and conditions of his own policies.

I'm now going through the painful process of trying to recover the money but that means following the correct process if I want to have a good chance of success.

Sorry for the rant, but you did ask. Laughing

Anyway, in summary, avoid Autoguard Warranties like the plague. If you ever buy a car from a dealer make sure that the warranty is not provided by Autoguard and if it is refuse to accept it and tell the dealer you will deal with any problems through him.

Autoguard Warranties are a complete and utter joke. Censored

Post #78399 30th Aug 2011 9:49pm
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