Just to follow this up in case anyone else has this problem, I assume this is some kind of bug on the most recent version of pivi pro.
For first time use of climate control in order to operate the vents, the climate control needs to be turned on through the climate control app and it has to be done this way first when you start the car. If you turn on the climate using the “buttons” on the left and right of the screen, turn it off and then turn it on again through the climate app itself the vents still stay greyed out. The climate app must be opened first and turned on through here to get the vents buttons to work on the screen.
To stress this again, this only has to be done the very first time the car ever has its climate switched on. Once this is done the climate can be turned on using the left and right options on the screen the vents can still be operated as normal.
Since we bought the car every time we turned on the climate using the left and right options on the screen which is why vents weren’t operating correctly on the screen. Even though I tried doing it through the climate control app, restarting the car etc. I found that I had to the steps above in the exact order in order for the vent controls to start working.
This is from my troubleshooting and how I managed to fix it myself.
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