Good afternoon, all!

If anybody is considering ordering parts from AutoDoc, I'd strongly advise against it as when you have problems, their customer service is non existent and they will never refund the entire cost of your order!

On 12th May I ordered 2 new height sensors for my P38. Upon fitting them to the car and following the correct tightening procedure as per the workshop manual, both sensors broke.

It turns out that the body of the height sensor stood proud of the mounting points which meant that they snapped when tightened. You can quite clearly see this when using a straight edge across the sensor in the images below:

Click image to enlarge

That's not great.

AUTODOC and their other sites are based in Germany, even the ones which purport to be Uk sites.

I’ve ordered plenty of parts off them in the past and they do take a while to arrive and generally they have been fine. But I did suspect that any off record dealings could be difficult. There is nothing that can't be fixed with a hammer😜😜
FFRR 4.4 SDV8 Autobiography Santorini Black.
Fiat 500x 1.4 multiair Lounge 2015
2010 LR D4 Commercial 2.7 TDV6

Not good, been buying a fair bit from them recently .

I recently purchased some pressure sensors from buycarparts.co.uk (an autodoc company), once ordered it stated 7 days delivery, I needed them the next day so cancelled them within 3 minutes of ordering using their instructions to cancel. I expected to have to wait a few days for a refund, after 3 days I had an email stating the goods had been dispatched. I emailed them several times and finally got a reply saying refuse delivery. Unfortunately in this day and age it's not an option, drivers simply leave parcels on the doorstep not even knocking on the door or ringing the bell. I contacted Autodoc yet again, they said they would send return instructions, when I received the instructions I had to send them back to Germany. I insisted they sent me a shipping label which they eventually did after a lot of emails. Finally a week later a partial refund, they suggested I could leave the money on my account, er no thanks, wont be using them again.

I couldn't be bothered to chase them further. Dreadful company, very inefficient, take for ever to answer emails and this situation unforgiveable IMHO. BMW i3 Electric Car
2012 Full Fat RR 4.4 TDV8 (now gone)
2006 VW Touareg 3.0 TDi V6

Yes, the shipping takes ages cos it’s from Germany, Yes, the customer service is pants, no they can’t deal with returns Or cancellations we’ll. but generally are quite reasonable price wise. I’ve had many many parts for the beemer from them and they arrived fine, also arms and bits for the L322.

But once you get your head round it and realise that you need to get the order right, and it will take a while, they are generally Ok. I’ve never not had something turn up and usually they are cheaper.

Awful to deal with if you want anything out of the usual order process doing tho. Can’t think I’ve had to send anything back yet but have had to chase a few times and normally the item arrived before the response. All shipments to me have been DPD which means they were easy to track tho once they had left the warehouse. There is nothing that can't be fixed with a hammer😜😜
FFRR 4.4 SDV8 Autobiography Santorini Black.
Fiat 500x 1.4 multiair Lounge 2015
2010 LR D4 Commercial 2.7 TDV6

Well, after sending AUTODOC the link to 6 forums and screenshots to several posts on Facebook, they have agreed to refund the cost of postage on the faulty items that they sent me.

If I’d ordered the wrong parts then I’d not be bothered about the postage, it’s less then a tenner, however when they’ve accepted the parts back as a warranty claim, keeping 8 quid from every return is a very profitable business model.

David. 2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2007 Range Rover Supercharged in Java Black with Ivory Leather
2012 Range Rover 5.0 SC Autobiography in Indus Silver with Jet/Ivory Interior
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

Also had some problems with them - but they’re cheap...

I’ve ordered lots and lots and lots from them. They’ve been really good and putting many a U.K. company to shame especially during the lock down period. Was always amazed how I can get parts quicker and cheaper from them from Germany (and the brand that I want) vs from euro car parts here in the U.K.

Would use them anytime over any U.K. company; prices are much better as well.