| Service Response (or lack of). | |
The recent issues with my FF has led to the decision to buy a scanner & possibly enlist the help of someone who really does know these vehicles.
However ;
Gripe #1. After doing a fair amount of research I found that I have a couple of queries about the operation of the unit therefore I messaged the company that produce the tool that seems to be the benchmark on here.
Their website indicated that production/dispatch was working normally & that some members of staff were working at home.
Absolutely no response at all - now, if they cannot be bothered to respond to a couple of simple questions then I would question their ability/willingness to respond if you had a problem.
Gripe #2. I contacted a member for advice/possible work & the willingness to travel a considerable distance to his premises & despite a couple of gentle reminders - nothing.
Now, if a company is too busy or the work "is not their area of expertise" or they simply don't want the job or don't like me that's absolutely fine & I'll go elsewhere. But, an answer would be nice, even one telling me to go away.
Long before retirement I ran a small company supplying service engineers Europewide. We would often get enquiries from potential customers about work out of our scope for example or simply too busy at the time - we would always respond promptly in a polite manner. And these were in the days before all this so called smart technology - carphones were in their infacy & many computers still ran DOS.
Hopefully, I've posted this in the most relevant section.
There is simply no excuse thesedays for negative response. 2003 Range Rover Vogue TD6
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12th Jul 2020 2:24pm
