As per the title guys. 2-year old L405 Vogue SE.

Land Rover is saying it isn't a warranty issue. I personally think it's a bit early in life for seat bolsters to be cracking.

The rest of the car is as new.

Copy & paste the link called BBCode under then photo

Seems poor, but without knowing how the car has been used, how big you are etc. It’s hard to tell really - but I wouldn’t be happy

I am not a big fat biffer, though the previous owner may have been, I bought it approved used.

Hmmmm..... I think that I would start to push them a little as this does not appear to be normal wear on a 2 year old car.

The leather in my 2005 TD6 with 95,000 on the clock looks in better condition......

Jim

How does one push them?

I called customer services and the lady I spoke to said that the warranty department won't change their minds and it is for the supplying dealer to resolve at their expense.

An interesting article about semi aniline leather:
https://www.chambersnaturalproducts.com/se...nditioner/

I think Ivory can be a little unforgiving meaning regular maintenance is a good idea. This type of leather is expected to crease. Is it cracking or creasing?
I expect this could be made as-new... but at whose expense?
It’s not screaming ‘warranty issue’ to me. But maybe an assessment by a leather expert may be the proof you need to show this is a product quality issue worthy of correction at the supplier’s expense.

So wrote:

I am not a big fat biffer, though the previous owner may have been, I bought it approved used.

It's done 31k miles and everything else about the car is like new.

That will clean up 'as new', however that's not the point, my old 2003 that I had for 13 years looked like that towards the end and I am a 'big biffer'. Beggars belief what they class as customer service as not an expensive fix, good luck

That's unfortunate to see. I've seen other white leather seats with similar cracking...but those were on 10+ year old vehicles with ~200,000 km on it. 2010 RR SC
2007 RR SC

It might come up quite well with some cleaning/ re-conditioning/ a bit of effort. Images close up can often look worse than the reality but it's prompted you to post so must be disappointing.

If it was like that when you collected it, had you noticed it before you bought the car (was it part of any agreed works before you collected the car)?

Did you ask them to do anything about it before driving away?

A previous post you made referred to the seller as having been a bit tricky.

The LR UK Approved website:

A. Has a video with a voice over that boasts, "We go the extra mile... so you can too! Land Rover approved!"

B. Tries to reassure you because of the "peace of mind" that buying A.U LR products give.

C. States:

"WHEN YOU CAN'T TELL IT'S USED IT'S LAND ROVER APPROVED Every Approved Land Rover is independently inspected to ensure that these high standards of vehicle preparation and customer service are met and maintained."

If LR warranty isn't an option, if not done already, you could start corresponding with your Sales/ After Sales Manager; and then work your way up, escalating to the Dealer Principal/ Head of Business; and if escalating to that level, perhaps cc LR CRC into all correspondence, which might prompt a more constructive reaction from your seller (if they seem unwilling to assist of course).

The state of that seat (if that's what it was like when you bought the car), is not a good advert for the brand, it's not a good advert for the selling dealership and it seems to directly contradict LR marketing material used/ relied upon by LR and main dealers to entice people to buy their LR products at a premium.

If the response you receive informs you that your expectations have to be realistic because it's a used vehicle and/ or they feel it's wear and tear commensurate with the age and mileage of the vehicle, then fine, don't use marketing material such as points A, B and C above, to persuade people to buy LR cars.

Otherwise is it misrepresentation to make/ try to benefit from marketing statements such as "WHEN YOU CAN'T TELL IT'S USED IT'S LAND ROVER APPROVED"?

Out of interest, does the car have side steps? Just wonder whether this has contributed to bolster wear when getting in & out. 2016 SDV8 AB

I have to say mine looks just the same but cleans up very easily with a soapy cloth. I'm told the surface of the leather is coated in a non porous finish so it remains stain free (ish) but also means the conditioners do little to affect the longevity as they cant soak in. I can see how the material/leather can be creased under the weight and heat from the driver and can also see how the creases then hold dirt. I use the dreaded baby wipe and stretch the leather so I get into the creases. Seems to work well.

If resorting to sorting yourself, this thread might be of interest

https://www.fullfatrr.com/forum/topic45924.html?highlight=leather

Crikey at the OP, my car has a Cirrus interior and looks nothing like that - mine looks as new and I only give them the odd wipe with a baby wipe. 2021 L405 Vogue SE 4.4 V8 DIESEL ~ #17