It's not often that I'm blown away with customer service in this country but it happened today.

On my travels to Guildford today I past the Guava premises and decided to pop in to ask if they could look at a knocking noise on my front suspension.

Now considering this an unprompted call, I could not believe how helpful they were.

Will (the Service Manager) was exceptionally helpful. He got a technician on the car immediately who then diagnosed the drivers side track rod end had gone. They then checked stock and asked if I wanted it fixed there and then. Not only that but at a price that was half of what I paid last year at local stealers for the passenger side track rod end. Better still when I mentioned the glowing reports from this forum he gave an extra discount!!

Even though it's a 70 mile round trip I have now pledge to take all my business to these guys. They take a genuine interest in you and your car at a price that's hard to beat.

I would urge anyone in the south east to try them out. 2011 Range Rover TDV8 4.4 Vogue SE
2007 Range Rover TDV8 Vogue (Sold)
2004 Range Rover Vogue TD6 (Sold)

That's frustrating - they tried for a year to diagnose the knocking on the front of my car. They missed the anti-roll bar links were worn, my local mech here changed them for £30.

They fitted a freelander 80Ah battery instead of the 110Ah one, which explains the last 6 months of electrical gremlins...

They couldn't repair the front parking sensors as "all the wires had been cut at the front" - when I inspected they weren't cut, just the PDC module needed replacing.

Although I appreciate these problems may have been "one-offs"

Edit:
Forgot to say, they also said it was impossible to find a remote for the pre-heater... We all know how that story turned out. 

That is a shame Dan, but I can only go with my experience today and I genuinely felt as though they couldn't do enough to look after me and my RR.

It was a refreshing change following the treatment I've had a local stealers.

Based on the above I'll certainly be going back to them. 2011 Range Rover TDV8 4.4 Vogue SE
2007 Range Rover TDV8 Vogue (Sold)
2004 Range Rover Vogue TD6 (Sold)