For anyone else suffering this issue, I recommend you use the webasto mobile app, far more features and verybuser friendly. I can't speak for RR. But my Audi had the same issue, they updated it and broke it. My solution was to use the app for Audi stuff (pre loading navigation routes and so on) and I then used the webasto app for everything heating related, I am not sure how well integrated the RR app is with the cars AC Hvac system but on the Audi I could even use the Webasto app to set a pre defined temperature for the cabin. Rather than just Hot I could specify 24c etc.
Worth a look at. And an easy ish upgrade to the existing webasto using. Just do away with the T91 receiver and install the SIM card receiver instead, and then you do not have to be in range of the car to press the button, you can use the app instead
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