Hi, glad to say I've my l405 back after 10 days of ownership, 7 of which were back at the dealer, all seemed good, apart from not giving me the spare, AGAIN.... Bloody great I thought until I heard a rattle in the boot, on looking I find my bloody spare is missing, full size not spacesaver !!!! So, on the phone tomorrow first thing, but I think I'll go higher this time. So off.....

I’d insist on someone delivering and refitting it

Pretty much what I'll tell them, the main dealer incompetence is staggering.....

Meant to say the spare key was promised and forgotten again....

I’d insist on a new set of keys and a new KVM.

There was a huge Audi scandal where a second key would be ‘lost’ only for somebody to flog the key and the vehicle was stolen x number of days later.

I had the missing key syndrome: they can’t just replace a key anymore : the new system doesn’t allow it. Something to do with the theiving of codes by standing outside a house .
they have to replace the whole caboodle- cost them 800 quid (retail)
My dealer was quite surprised: be interested to know if your one “finds a way” Filters are in fact so good that in certain circumstances, when the ambient air is already polluted, a diesel car will tend to extract more particles from the air than it emits. Emissions Analytics worked with........etc etc

He who dies with the most toys wins...

Last edited by Bill on 24th Jan 2018 5:55pm. Edited 1 time in total

Autobiography wrote:

I’d insist on a new set of keys and a new KVM.

There was a huge Audi scandal where a second key would be ‘lost’ only for somebody to flog the key and the vehicle was stolen x number of days later.

Lol: You like me should insist on them supplying our new cars!

Update: After sleeping on it, I thought, f%ck it, I'll drive the hour to the dealer and raise some pules On my arrival they were all over me being very nice (no I don't want a bloody coffee) etc. So, having moved up the food chain (many apologies etc), they found and refitted my spare wheel, however, the key is still missing ! I then went out with a tech who agreed that the suspension I was told was fixed, wasn't.... Same clunk/knock over speed bumps etc. despite both front lower arms being replaced. They have now agreed to fit a new drivers side strut on Tuesday at which time I'll not accept a damned Disco Sport as a replacement, RR or nothing. It's amazing what can be achieved with the threat of "going" legal and wanting to undo the deal, take my previous car and take the deposit refund !! Update: just got a call, the spare key is found ! I was aware of scams re: keys, thank F they found it., there will be a tank of diesel and a new set of mats when I collect. Here's hoping they get it right this time. Cheers guys, thanks for the input

Glad its moving in the right direction - the problem is that we are all to reasonable and let them get away with it glad this time you didn't

Indeed SandyT, indeed. I'm in a service industry (Selfstorage & office rental) and, to me, the customer is king and I like to be pleasant and avoid hassle. However, there comes a time.... I'm still not convinced the war is over, but I did win this battle. How awful to be comparing a premium car ownership as a war, t'was never like this before RR .....