Mophie and customer service

I always found American companies seem to have outstanding levels of customer service.
Apple, Otterbox,Sonim and so on.
MOPHIE the manufacturer of phone cases are the exception.
I purchased a case for my iPhone 5 from their website direct from the US because the version is not available in the UK.
Paid more than I really wanted on a credit card and was told it would be shipped on 25/02/2013.
A week after the 25th I contacted them to see where the item was and was told they forgot to send it but it would go out immediately.Three days later UPS send an email to say they have it so it still took them three more days to send it.
When it arrived on 14/03 UPS demanded a �30 surcharge.
This was paid begrudgingly but I checked UK customs sit and found the import duty and vat should have been �11.
The reason for the �30 charge was Mophie filled in the waybill wrongly and failed to state I had paid $9.99 carriage.
I contacted mophie by email twice and both were ignored, when I did contact customer service via live chat they basically told me to off.
They promised a refund of the carriage and claim to have refunded it to a cancelled card which I had made clear in an email, again the response was tough sort it yourself.
Good product but dire customer service!!!!! If you are not part of the solution you are part of the problem!!

I hope it wasn't the Morphie Juice you bought , total I have had two and on both the charger connection broke free on about the third time of using rendering the whole thing useless . Good idea really badly made . 2008 MY Supercharged
Rimini Red / Jet
four zone climate
remote park heater
and no ugly kid windows.
magnus satis quod turpis satis

Sounds like you need to contact your credit card company and see what they can do to help, they could possibly do a 'charge back' 56 TDV8 Vogue SE
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