Well - as reported in my previous post earlier last week my front diff and propshaft failed whilst Land Rover were taking it to their garage.
I had been in touch with customer services over this issue and on their return phone call they have basically said it is a known major manufacturing defect affecting 3500 cars and despite recalls mine was never recalled and even though it could potentially prove fatal - the fact is youv'e purchased the best 4 x 4 in the world and weve got your cash so tough - pay for it yourself with no assistance what so ever from Land Rover !!! After owning 9 Land Rovers in 10 years this will definately be my last ! Mitsubishi honoured a recall on a pitman arm - no quibbles - even though the car was 14 years old !
Definately not going with Land Rover ever again !!!

Contact the MD and copy to Land Rover HQ....

At the moment Stratstones of Pickering are 'on the job' and I informed them that I don't need a diff - just the coupling shaft which is about £120 and a new propshaft @£75. They have informed me they are fully aware of this new method of repair and are currently sorting price and location of parts for me At least someone at Land Rover cares !

Anyone got the contact details of Land Rover MD ? Would be nice to let him learn how his company on one hand treats customers and on the other hand there is the 'good' side I definately will try and contact him though

If they replace the pinion drive flange without opening up the final drive to replace the collapsible bearing spacer there’s no guarantee they’ll get the preload right on the pinion bearings. If these taper roller bearings fail as a result, the crown wheel and pinion could potentially lock solid (as opposed to the propshaft spline failure which ‘just’ fails to neutral). For this reason, before the new joint design became available, Land Rover replaced the whole final drive at the same time as the propshaft, even though there was nothing wrong with it. They just didn’t want to take the risk of the front wheels locking through bearing failures due to incorrect preload.

Phil

Yes - thats correct Phil.They are removing the diff and opening it up to do it all correctly before reassembly with new seals etc. Still the wrong side of four figures though as they said I've only missed the recall by 3 weeks - despite them having my vehicle details and DVLA also having them for recalls etc !

I hate these companies, who think they can sell your a 50k plus car and say its ok for important things such as injectors and propshafts to break aparts after 5-10 years. these should not fall apart full stop, ok someone maybe unlucky here and there but for it to happen to a majority of RR's is a joke.

It gives me great pleasure to provide you the CEO of Land Rover Jaguars email address: ralf.speth@jaguarlandrover.com

I have done it with BMW and Audi. Dont know what is going on with this world that they think its ok to firstly charge 30k for basic cars, 50-100k for top of the range and for them to fall apart 5 years later. what happened to the days when things where built to last.

rant over and good luck !!!! if I was the CEO I would bend over backwards to keep customers like you..

Thanks for the details - I am going to compose a strongly worded letter this weekend and see what they say ! After everything that is happening in the economy surely they must realise they have to look after customers as its us who put the company in such a strong position it is in today ! I will of course await their reply and keep everyone informed - afterall I have nothing to loose

My strong suggestion is that you write a polite letter to Dr. Speth rather than a ranting one.
Dr. Speth is the global CEO of the group Jaguar Land Rover - if you want the MD of Jaguar Land Rover UK, then write to:

Jeremy Hicks
Jaguar Land Rover
Banbury Road
Gaydon
Warwick
CV35 0RR

If you do write to Dr. Speth, you will just get passed to Jeremy Hicks - as I have been recently. Dealing with his "executive office", I had some partial success at getting my problems sorted. But be prepared to perservere.....even the executive office may try to fob you off.

The problem is this....they have recently had such great sales figures and growth, that they don't care if they lose a customer or two along the way. So be sure to know yourself what you want to achieve before you start writing, and stick to it . Don't let them fob you off.
If you just rant and say "you're a bunch of cretins, I'll never buy another Jaguar Land Rover", don't expect them to send you a grovelling letter in response offering you 75% off your next one. It wont happen.