Home > Dealership & Service Feedback > Dealer being complete a*******s |
|
|
kingpleb Member Since: 07 Jun 2011 Location: Maybe here. Maybe there, I get everywhere! Posts: 8455 |
How long have you had it now?
|
||
20th Dec 2011 10:38am |
|
barrieeld Member Since: 07 Dec 2010 Location: Scotland Posts: 260 |
This is the annoying thing its got FLRSH all by charles hurst, I have the book all stamped up to date but they cant tell me for "new company" reasons what it had done at each of the service intervals, not even over the phone! they said information about previous owners was leaked or something...complete b******cks
|
||
20th Dec 2011 10:46am |
|
barrieeld Member Since: 07 Dec 2010 Location: Scotland Posts: 260 |
ive had the car 4 months.... Range Rover SC 35th Anniversary 2006 |
||
20th Dec 2011 10:46am |
|
EVOeng Member Since: 14 Sep 2011 Location: Surrey Posts: 224 |
Morning,
|
||
20th Dec 2011 10:56am |
|
barrieeld Member Since: 07 Dec 2010 Location: Scotland Posts: 260 |
I understand the data protection reason but the v5 document clearly states the original owners details in black and white! To be honest dealers should have the ability to omit sensitive customer data from car documentation you would think otherwise we would all not get duplicate info for any of our cars.
|
||
20th Dec 2011 11:11am |
|
duckworthparts Site Sponsor Member Since: 30 Jun 2011 Location: Market Rasen, Lincolnshire Posts: 5217 |
if your book is all stamped up and services were carried out to the correct schedule then just get a copy of the service schedule this includes what is replaced etc with each service You can paypal direct using - www.paypal.me/duckworthparts
|
||
20th Dec 2011 11:15am |
|
barrieeld Member Since: 07 Dec 2010 Location: Scotland Posts: 260 |
Doubt they'll even give me this! Plus I know it had some warrenty work done and wanted to know what exactly had been done. Range Rover SC 35th Anniversary 2006 |
||
20th Dec 2011 6:13pm |
|
TugRR Member Since: 11 Jan 2011 Location: Bakewell Posts: 1199 |
I bought my FF last year from a non franchise dealer, but with a stamped book - with no reciepts, just like you.
|
||
20th Dec 2011 6:33pm |
|
barrieeld Member Since: 07 Dec 2010 Location: Scotland Posts: 260 |
thats my thoughts exactly. if they demand i cant get them what steps can I take? I've spoken to Land Rover who were useless to be honest. Range Rover SC 35th Anniversary 2006 |
||
20th Dec 2011 6:53pm |
|
nicedayforit Member Since: 11 Jun 2011 Location: Beside the Solway Posts: 3974 |
Did you buy the car of the Dealer who was the origonal seller Dealer when it was new or is this a second Dealer? |
||
20th Dec 2011 7:20pm |
|
alanm_3 Member Since: 19 Feb 2011 Location: my House, unless I’m not at home, in which case I’m somewhere else. Posts: 6729 |
I had a similar problem when I bought my car. The last service had been done by an independant, who had stamped the service book, but when I called them to ask if the transfer box oil had been replaced, I was told in no uncertain terms that they wouldn't give this information to anyone other than the person who owned the car as that time. I called the supplying dealer who made attempts to contact the previous owner to ask them to contact the garage, but again this fell on deaf ears.
|
||
20th Dec 2011 8:08pm |
|
356pilot Member Since: 31 Dec 2010 Location: Peak District Posts: 16 |
I used to have an Aston Martin V8 Vantage, which I bought as second owner from a respected independent dealer. It had full AM service history. I took it to a franchised main dealer for the next service, and they provided me with a detailed printout of EVERY job ever carried out on the car, including dates. No invoices / costs / names / addresses, just a log of all the work. So I'm sure this is nothing to do with data protection. |
||
10th Jan 2012 9:50am |
|
alanm_3 Member Since: 19 Feb 2011 Location: my House, unless I’m not at home, in which case I’m somewhere else. Posts: 6729 |
You're right 365, it has nothing to do with data protection, but if a garage decide not to provide anonymised data on a car, there's very little an individual can do, according to the local trading standards people that I contacted about my issue, as the contract for the service was with the previous owner and they aren't obliged to provide the information to the new owner, even as a courtesy.
|
||
10th Jan 2012 6:10pm |
|
Gazellio @ Prestige Cars Member Since: 22 Jan 2010 Location: Chilterns, UK Posts: 11309 |
If it was me.....
|
||
10th Jan 2012 6:38pm |
|
|
All times are GMT |
< Previous Topic | Next Topic > |
Posting Rules
|
Site Copyright © 2006-2024 Futuranet Ltd & Martin Lewis