If I remember right, this was still the BMW bluetooth system on 2003 cars.... and there was a different pairing process as there is with the current Nokia system.
There used to be a little pairing button in the centre console that you'd press which effectively put the system into "listen" mode so you could then use the pairing function on your phone to register it with the car....
If you've followed the instructions in the PTI guide to get it working and it still doesn't work (and you've never been able to use it) then maybe it is faulty in some way. You'll need to take it somewhere for attention then...
Also, which list of approved phones were you using? If using the current list from the LR website, don't forget that it applies to the current PTI system, not the older BMW system Halfway Down The Stairs,
Is the Stair Where I Sit.
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